IT Technician

by Nortera

Position Type: Full-time
Location: Ingersoll, ON
Date Posted: Mar 01, 2024

Job Description

IT Technician

Departement: Information Technology
Shift: Day
Workplace: Ingersoll
Company: Nortera

Joining Nortera means choosing opportunities to grow together!


As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. 


Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.


  • Competitive salary, annual bonus and vacation policy;
  • Complete range of social benefits (telemedicine) and employee assistance program (EAP);
  • Possibility of contributing to an RRSP with employer contribution;
  • Participation in a volunteer day at the employer's expense;
  • Reimbursement for tuition fees and physical activity;
  • Environment that fosters learning and professional development;
  • Opportunities to work on inspiring projects in a growing company!


$1/Hour - $1/Hour (CAD)


The IT Technician will support and maintain in-house computer systems, desktops and peripherals for our Strathroy and Ingersoll locations. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and software while ensuring optimal performance.



  • Work with end users to identify and deliver required PC services;
  • Provide training and support to end users and staff on computer operation and other issues;
  • Install, configure, test, maintain and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products;
  • Receive and respond to requests regarding PC and/or hardware problems including hands-on fixes at the desktop level, installing and upgrading software, implementing files backups and configuring systems and applications;
  • Access software updates, drivers, knowledge bases and FAQ resources on the internet;
  • Construct, install and test customized configurations based on various platforms and operating systems;
  • Support development and implantation of new computer projects and new hardware installations;
  • Collaborate with LAN network administrators to ensure efficient operation of the company’s desktop computing environment;
  • Provide rotating IT support after business hours for the Strathroy and Ingersoll faci


  • Post-secondary education in computer science or any of relevant education experience;
  • Ideally 2 years of experience with hardware and network troubleshooting;
  • Excellent knowledge of network and PC hardware;
  • Ability to read and understand technical manuals, procedural documentation and OEM guides;
  • Exceptionnal interpersonal skills with a focus on rapport-building, listening and questioning skills;
  • Self motivated;
  • Highly analytical with excellent problem solving abilities;
  • Must be flexible to support business needs that includes weekends and other off shift on a rotation.