Manager, Information Technology Operations

by Jones Healthcare Group

Position Type: Full-time
Location: London, ON
Date Posted: Jul 01, 2024
Jones Healthcare Group

Job Description


Manager, Information Technology Operations

Join Jones Healthcare Group - Where Innovation Meets Purpose! 
At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.
Learn more about us here:
Summary of position:
If you love leading technological advancements and excel in a dynamic, fast-paced setting, this position is the right fit for you. 
If you get inspired by leading a team to achieve operational excellence and ensuring seamless IT infrastructure, you're in the right place.
If you are driven by the challenge of managing critical data center operations and network infrastructure to support a global organization, then we want to hear from you.
The Manager, Information Technology Operations is responsible for overseeing the day-to-day functions of the Information & Business Technology (IBT) department’s Infrastructure and Support, including managing and maintaining the key data center and network infrastructure, and ensuring operational targets are met. Manager, IT Operations will also be accountable for leading a small team of IT support colleagues, providing shared service support to all company locations and business units.
More about your responsibilities:
  • Ownership in designing, installing, monitoring, and supporting both production and non-production data center and network infrastructure.
  • Plan and execute server OS and application upgrades, bug fixes, backups, and restores, ensuring smooth operations.
  • Develop and implement new system and application plans, along with risk assessments and contingency procedures, to uphold operational reliability.
  • Maintain high availability and performance standards for critical production assets, supporting 24x7 manufacturing and distribution across the organization in multiple time zones.
  • Lead and mentor IT support colleagues to meet internal SLAs and performance targets.
  • Provide guidance on technology maintenance, replacements, and upgrades, prioritizing initiatives effectively.
  • Offer after-hours leadership during emergencies and occasional weekend maintenance.
  • Ensure IT systems' security and compliance with data protection policies through audits and proactive measures.
  • Collaborate with third-party data center staff and act as a primary escalation point for helpdesk issues across multiple locations.
  • Contribute to disaster recovery planning, policy creation, and implementation alongside the VP, IBT.
  • Evaluate and recommend new IT technologies to enhance compatibility and effectiveness across platforms.
  • Mentor team members on existing and emerging technologies, fostering skill development.
  • Uphold Health & Safety and Quality Management System policies and procedures diligently.
What you’ll bring:
  • Values that mirror ours, from the Inside Out: Ingenuity, Nimble, Supportive, Inclusive, Driven, Empathetic.
  • Degree or Diploma in Computer Science or related field.
  • 7+ years of progressive IT experience, encompassing in-house and outsourced systems.
  • Extensive hands-on experience (7+ years) managing technology infrastructure in Windows and Linux environments.
  • Advanced proficiency in Windows Server (2003 and above) and Windows 10/11 OS.
  • Strong knowledge of cybersecurity practices, including NIST 800-53, ISO/IEC 27001/27002, and/or CIS Controls v7/v8.
  • Solid understanding of LAN/WAN networking.
  • Experience with VMWare virtualized environments.
  • Familiarity with building, managing, and securing Linux servers is advantageous.
  • Consider as an asset:
    • Experience with Microsoft SQL Server and TSQL.
    • Proficiency in Microsoft Office 365, Sharepoint, and OneDrive.
    • Experience with VPN, IAM, MFA, and infrastructure tools (e.g., RMM, IDS, SIEM).
    • Knowledge of cloud infrastructure (e.g., AWS, Azure).
    • Previous ERP experience, particularly with SAP R/3, Infor Visual 10, or Sage 50/200.
We care about our colleagues, some benefits we offer are:

  • A safe, respectful, and inclusive environment
  • Competitive compensation and equitable people practices
  • Opportunities to grow and develop, alongside a supportive team
  • Employee and family assistance program
  • Referral bonuses
  • Colleague appreciation events
  • and more!
Join us in shaping the future of healthcare! Apply now to join our dynamic team and make a meaningful impact in a collaborative environment.
Please submit a resume and let us know why you are interested.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.
For all feedback on equity and accommodation needs, please also contact the Human Resources department.