Sales Operations Specialist

Sales Operations Specialist at Masco Canada (Hybrid role based in our St. Thomas or Mississauga, ON office)

Join us in building the future! We are seeking an inspiring individual with a passion for teamwork, analytics, a drive to make a difference, and a commitment to building a career with a leader in the design, manufacturing, and distribution of branded home improvement products.

Reporting to the Sales Enablement Lead, you will support the success of our Trade and Retail Sales Teams at Masco Canada. The Sales Operations Specialist will directly support the Business Development Managers and National Account Managers by optimizing the end-to-end Sales journey and collaborating with our Masco Internal and External Business partners with key reporting initiatives, data tools, and procedures. 

By collaborating with internal cross-functional teams to support and enhance the end-to-end sales journey, you will enable the Masco Sales Teams to meet and exceed our customer service expectations. This position will collaborate with the cross-functional teams to drive the sales team's continuous improvement initiatives, strategic vision, and sale target results

What will you do?

• Lead and Support Retail Promotional Initiatives and Planner Tracking; Including driving insights for program recommendations, project management, and ROI reporting
• Lead Insight development for new programs within Retail; including standard display menu and leveraging POS insights  
• Lead Retail Display Initiatives and Programs: including PIS Set-Up, Supplier Relationship ownership, forecasting, and timeline maintenance
• Lead Trade and Retail Budget Management; with recommendations, approvals, monitoring, and monthly reporting; Including LMF/COOP
• Lead and Support Retail MSS Team; Create Missions, lead MSS QBR’s, and support the MSS team to be successful
• Support Monthly Retail Insights and Program Reports out
• Support Retail Tradeshow planning and success
• Collaborate and Support Retail Key Account managers through the PLR Process, including sample orders, insights, and support
• Maintain Master Catalogue for the Retail Channel
• Collaborate with key cross-functional teams to support Trade and Retail Teams, including The Sales Enablement Team, Sales Team members, Marketing Product Management, and Supply Chain Teams.
• Develop a high level of portfolio, product, and industry knowledge and expertise to be sought out as Subject Matter Expert.
• Support and Back-Up Sales Enablement and Sales Teams when needed.
• Prioritize and support ad hoc requests and troubleshooting.

What will you bring?

• Bachelor’s Degree or College Diploma with a focus on Business, Marketing or Sales
• A minimum of 3 years experience in a marketing or sales support role.
• Proficiency in Excel, SmartSheet, and CRM tools such as Cognos, JDE, and others.
• Strong interpersonal skills that foster a collaborative, team-oriented environment.
• Critical thinking and problem-solving skills to navigate and resolve complex issues creatively.
• Strong organizational abilities with the capability to prioritize tasks effectively and manage multiple responsibilities.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Ability to work effectively under pressure, consistently meeting deadlines while maintaining attention to detail.
• Proven experience working across all levels of an organization, demonstrating adaptability and collaboration with different management layers.

What we offer:

• Competitive rewards & compensation
• Defined Contribution Registered Pension Plan (Optional) with employer matching
• Deferred Profit-Sharing Plan (DPSP)
• Benefit Insurance coverage from Day 1 (Health, Dental, Travel Insurance)
• Employee Assistance Program – a platform to help you be happier, healthier and perform your best through health and wellness resources.
• Employee Store, Employee Purchase Program, Dell Discount Program, Goodlife Fitness Discounts, and more!
• 2 Paid Volunteer days for opportunities to support the communities we live and work within
• Masco Canada believes that education leads to self-improvement and recognizes that the skills and knowledge of its employees are critical to the success of the organization through our educational assistance program.
• Mentorship Program – join and become a Mentee, Mentor or Both!
• Committees – Wellness Committee, Masco United (DE&I Committee), Philanthropy Committee
• Employee Resource Groups - EmpowHer and Book Club!

Who We Are:

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 100 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada, visit www.mascocanada.com

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.