Inside Sales Representative

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.  

Buckland is looking for an Inside Sales Representative

What you’ll be doing

This position is responsible for supporting external Sales in the ongoing development of existing and prospective customers to ensure the department meets its growth targets. The Inside Sales Representative is crucial in driving sales and customer satisfaction within the customs brokerage industry. To be successful in this role, the Inside sales Representative must be proactive and customer-centric focused.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Produce proposals tailored to prospective clients' needs and actively participate in marketing campaigns and qualifying leads.
• Liaise with clients, lines of business, and other stakeholders maintaining relationships.
• Handle client inquiries, cultivate new relationships, and transform them into sales opportunities.
• Tailor and deliver sales presentations for potential small to midsize clients. 
• Address and resolve issues that arise during the quoting and onboarding process.
• Negotiate rates and terms with clients and service providers.
• Maintain the CRM capturing engagement with both new and existing clients and produce weekly and monthly ad-hoc and scheduled reports.

• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast-paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Leadership Responsibilities

• N/A

What we need from you

• Bachelor’s degree or diploma in a related field.
• Customs Certified Specialist (CCS) Designation is an asset.
• Minimum 3 years of experience in Customs Brokerage and/or logistics industry.
• Proven track record in sales, preferably within the logistics or customs brokerage sector and support a fast-growing sales team. 
• Knowledge of customs legislation, tariff schedules, and trade agreements.
• Demonstrate ability to onboard customers.
• Intermediate in MS Office knowledge.
• Familiar with operating Customs Brokerage software and Microsoft Dynamics 365
• Possess strong customer service skills.
• Strong English and Spanish verbal and written communication skills required.
• Strong negotiation skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX.

Want to apply? Get in touch today
 

Please visit www.Buckland.com to learn more about Buckland and the services we provide.  The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.
  

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.  This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process.  If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com.

Other details

• Job Family: Business Development
• Pay Type: Salary
• Employment Indicator: Full Time
• Travel Required: Yes
• Required Education: Bachelor’s Degree