Reference #: | 3077 |
Position Type: | Regular |
Remote work options: | No |
Location: | London, Ontario |
Date Posted: | Nov 06, 2024 |
Job Description
Description
Key Job Elements:- Program Coordination
- Monitor, coordinate and report on program activities within the scope of the contract to ensure deliverables achieve cost, schedule and performance
- Coordinate and facilitate progress meetings with internal teams and the customer, coordinating resolution and follow up on technical or programmatic issues, as required
- Build and maintain positive working relationships with internal and external customers
- Track program issues and follow-up for resolution
- Maintain contractual files and correspondence
- Prepare meeting minutes and monitor action items from weekly program meetings
- Create and monitor work orders and amendments against budget
- Log, file, track and submit deliverables, proposals, and other incoming and outgoing communications, as required
- Submit all program deliverables per contractual requirements
- Prepare contractual correspondence; including, meetings/presentation material
- Exercise a mindset of continuous process improvements and efficiencies
- Customer Support
- Provide first-level support for internal SharePoint website users, assisting with basic IT functions such as password resets and user account management.
- Conduct walkthroughs and provide guidance to users on navigating and utilizing resources available on the SharePoint platform.
- Actively listen to customer inquiries and issues, ensuring a clear understanding of their problems to facilitate effective documentation.
- Document customer issues accurately and comprehensively to ensure smooth escalation to higher-level IT support teams for resolution.
- Maintain a positive and professional demeanor while interacting with users, ensuring a high level of customer satisfaction.
- Collaborate with team members to identify common issues and contribute to the development of FAQs and support documentation.
- Stay updated on SharePoint features and internal processes to provide accurate information and support to users, as well as identify opportunities for improvement.
- University degree or College diploma
- Proficient in MS Office 365 and Sharepoint
- Minimum 1-2 years relevant experience
- Demonstrated ability to respond to customer requirements and manage expectations while ensuring satisfaction
- Customer and detail oriented with a demonstrated ability to plan, analyze and solve problems
- Superior organizational skills with the ability to be agile and multi-task under pressure
- Self-motivated and effective working in a team-oriented environment
- Strong oral, written, and presentation communication skills
- Ability to travel (5%) and possess/be able to acquire and maintain a valid passport
- Fluent in oral and written English and French
- College diploma or university degree in computer science field
- Project management or program experience
- PMP designation or working towards
- Product knowledge or defense industry or military experience
- Familiarity with government contracts
- Related customer experience
- Physical Environment: Office
- Hazards: NA
Application Contact Information
Company Name: | General Dynamics Land Systems |
Company Website: | https://generaldynamics-ca-careers.ttcportals.com/search/jobs/in/london?sort_by=location_city%2Casc |
Application URL: | Click here to apply online |