Description
Key Job Elements: - Program Coordination
- Monitor, coordinate and report on program activities within the scope of the contract to ensure deliverables achieve cost, schedule and performance
- Coordinate and facilitate progress meetings with internal teams and the customer, coordinating resolution and follow up on technical or programmatic issues, as required
- Build and maintain positive working relationships with internal and external customers
- Track program issues and follow-up for resolution
- Maintain contractual files and correspondence
- Prepare meeting minutes and monitor action items from weekly program meetings
- Create and monitor work orders and amendments against budget
- Log, file, track and submit deliverables, proposals, and other incoming and outgoing communications, as required
- Submit all program deliverables per contractual requirements
- Prepare contractual correspondence; including, meetings/presentation material
- Exercise a mindset of continuous process improvements and efficiencies
- Customer Support
- Provide first-level support for internal SharePoint website users, assisting with basic IT functions such as password resets and user account management.
- Conduct walkthroughs and provide guidance to users on navigating and utilizing resources available on the SharePoint platform.
- Actively listen to customer inquiries and issues, ensuring a clear understanding of their problems to facilitate effective documentation.
- Document customer issues accurately and comprehensively to ensure smooth escalation to higher-level IT support teams for resolution.
- Maintain a positive and professional demeanor while interacting with users, ensuring a high level of customer satisfaction.
- Collaborate with team members to identify common issues and contribute to the development of FAQs and support documentation.
- Stay updated on SharePoint features and internal processes to provide accurate information and support to users, as well as identify opportunities for improvement.
Required Qualifications:- University degree or College diploma
- Proficient in MS Office 365 and Sharepoint
- Minimum 1-2 years relevant experience
- Demonstrated ability to respond to customer requirements and manage expectations while ensuring satisfaction
- Customer and detail oriented with a demonstrated ability to plan, analyze and solve problems
- Superior organizational skills with the ability to be agile and multi-task under pressure
- Self-motivated and effective working in a team-oriented environment
- Strong oral, written, and presentation communication skills
- Ability to travel (5%) and possess/be able to acquire and maintain a valid passport
- Fluent in oral and written English and French
Preferred Qualifications:
- College diploma or university degree in computer science field
- Project management or program experience
- PMP designation or working towards
- Product knowledge or defense industry or military experience
- Familiarity with government contracts
- Related customer experience
Physical Conditions and Hazards:The
conditions in which an
individual or
staff works, including but not
limited to such things as
amenities, physical
environment,
stress and
noise levels,
degree of
safety or
danger, temperature, location.
- Physical Environment: Office
- Hazards: NA
Physical Demands Description:This section objectively captures and describes the physical demands that are required to perform a particular job or role. Usually completed by the ergonomistUsual mobility demands required are standing, walking, sitting, and stair climbing to access upper offices.
Equipment Utilized:This section describes the type of equipment an employee is required to use:ComputerPhoneMobile device
Medical SurveillancePersonal Protective Equipment:Applicable when interacting with shop floor (safety shoes, safety glasses, hearing protection. extraction coveralls)