Customer Service Representative

Position Status: This posting is for a current, existing vacancy.

Full-time Permanent Salaried Position: Monday to Friday

Department: Customer Service

Salary: $40,500/year

Reports To: Customer Service Manager

Purpose of Position:

• Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.

Result Areas of the Position:

This is an on-site role.

• Manage and process orders for clients in a timely and accurate manner.

• Working within current automated and manual procedures to process client orders for production.

• Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.

• Ensure prompt resolution of issues to facilitate timely completion of purchase orders.

• Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.

• Good knowledge of our product line to answer questions.

• Work with colleagues when necessary to resolve customer complaints.

• Provide feedback to other departments to help improve sales, marketing, and business processes.

Qualifications:

• Minimum high-school diploma.

• 2-3 years of previous working experience in a similar customer service or administrative role.

• French speaking would be a great asset.

• Proficiency in computer skills in Outlook and Microsoft Office.

• Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.

• Detail-oriented with the ability to handle administrative tasks efficiently.

• Understanding customer relationships and service best practices.

Activities and Tasks:

• Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.

• Investigate and resolve customer issues.

• Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.

• Develop sound Product Knowledge.

• Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.

• Adaptability and flexibility in order to deal with different customers and needs in a short period of time.

• Continually seek out ways to improve customer satisfaction.

Perform activities required by the ISO 9001 and Sterling Quality Management System

Please apply to humanresources@sterling.ca