Dealer (Customer) Support Representative

STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have a vacant full-time, permanent Dealer Support Representative position available at our London office, reporting to the Dealer Support Supervisor. 

WHY STIHL LIMITED?

• Competitive salary and robust 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances!
• Defined Contribution Pension Plan with up to a 6% Employer Match!
• Annually funded Personal or Health Spending Account!
• Paid Vacation, Sick/Personal Time, and a paid Holiday Shutdown period between Christmas and New Years!
• Clean and safe working environment and fun company events!
• Charitable donations to local organizations that support our communities!

• Process and review dealer orders accurately and efficiently.
• Handle dealer-related transactions and inquiries, including shipment tracking, pricing adjustments, stock corrections, navigate our business-to-business system and other dealer related transactions. 
• Responsible for processing product certificate redemption and credits to dealers.
• Assist with parts lookup and various data entry tasks.
• Perform additional dealer-related transactions and tasks as assigned.

• Two plus years’ experience working in a Customer Service role is required.
• Minimum High School diploma is required.
• Proficiency in English and French will be considered a strong asset but not required.
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment.
• Ability to remain focused and maintain attention to detail in a fast-paced setting.
• Proficiency with Microsoft Office, SAP experience is an asset.
• Excellent customer service skills, interpersonal skills, initiative, and versatility are essential.

STIHL Ltd. may use AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by STIHL Ltd.’s hiring managers and recruiters.  The base salary range for this role is $47,500 - $53,500.

If you are interested in applying, please email your resume to the attention of the Human Resources Coordinator STIHL Limited - hr.canada@stihl.ca.  We thank all applicants in advance; however, only those under consideration will be contacted. STIHL Ltd.

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.