Chief Technology Officer (CTO)

Organization Overview
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way to all trade partners, including large multinational corporations.

Buckland is now seeking an entrepreneurial CTO to reimagine its technology stack and drive the company to its next phase of growth as a high-tech innovator in trade and logistics.

Position Summary

The Chief Technology Officer (CTO) is a key leadership position and member of Buckland’s senior leadership team, responsible for delivering best-in-class, customer-focused technology, and security.

The CTO will report directly to the Chief Executive Officer (CEO) or their designate, and will lead the development, technology, and cybersecurity teams providing customer facing and internal solutions. This role will be accountable for providing the vision, oversight, and execution of the organization's technology and cyber security strategy to align with strategic organizational goals and modernization objectives. 

They will provide support and guidance on the selection, development, and integration of technology for its internal and external customers.

What we can offer you

• Opportunity to reimagine, architect, and implement the company’s IT infrastructure and be at the forefront of bringing the organization to the next level
• Opportunity to lead, mentor and implement best practices, across multiple teams
• Growing company that continues to invest in leading edge technology to support our team and customers
• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment, that fosters team building
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

Key Responsibilities:

Strategic Leadership

• Oversees modern software development processes and methodologies and transforms the information technology to optimize team output while building better functionality and performance into solutions
• Responsible for technical planning, implementing an evaluation process for technical architecture and system management
• Develops and implements the overall technology strategy for the organization, including 1-year, 3-year, and 5-year roadmaps
• Leads the transformation of how information is distributed/communicated internally
• Establishes strong relationships with IT providers and external vendors

Community Leadership

• Psychological safety: Fosters and embodies transparent communication, encourages self-awareness and growth with staff and teams for optimal cohesion
• Growth Mindset: Promotes an environment where risk can be taken, and teams are encouraged to try new things to continuously drive innovation and growth
• Coaching culture: Ability to mentor, coach, train and develop talent for succession in a scaling company
• Accountability: Leads by example and holds self and others to their commitments
• Performance management: Provides structure and direction to the IT department, including budgeting, hiring, training, and development
• Communication: Articulates long-term direction and collaborates with the team on how to reach it through open, inquisitive, and constant learning
• Internal customer service: Works with multi-functional teams, including marketing, sales & service, finance, human resources, and operations to understand their needs and how to best support them

Technology Advancement

• Leads the development team in the adoption and use of best practices such as Agile, and the utilization of project management, and issue/bug tracking software
• Demonstrated ability to transform the organization to be more strategic and proactive
• Collaborates with internal stakeholders and external vendors ensuring projects are staffed, budgeted, and delivered on target using internal and external resources
• Develops and maintains an enterprise-wide strategy for all software applications
• Develops, implements, reviews, and monitors project KPI’ deliverables to budgets
• Responsible for data security, management, and governance in a 24/7 environment
• Manages the product development team structure, process, and workflow to ensure the development of reliable and scalable software on-time and on-budget
• Stays well informed of new and emerging technologies and industry trends, and makes recommendations for how they can be incorporated into the organization's technology landscape
• Capable of overseeing/implementing improvements to systems analysis, programming, and project management activities of system-wide ERP, core applications, database management systems, and non-enterprise departmental application systems

The ideal candidate will bring:

• Passion for entrepreneurship, innovation, and leadership
• Experience in scaling technology teams who manage multiple products across multiple lines of business in a growing organization with both third party and proprietary software
• Fifteen plus (15+) years of experience, including 5 years providing strategic and inclusive leadership of a team/organization continually demonstrating technical and leadership qualities
• Previous experience working within rapidly growing companies & development teams
• Bachelor’s Degree in Information Technology/Computer Science or a related field is required
• Preference given to Post Graduate Accreditation
• Experience in implementing and adhering to the Information Technology Infrastructure Library (ITIL-4) framework
• Authentic, open, and engaging leadership style that fosters collaboration, credibility, and accountability
• Strong knowledge of Microsoft technology stack in the context of mid-market deployment, ensuring a solid understanding of Project Management fundamentals
• Experience with advanced data analytics and Power BI preferred
• Highly analytical and able to solve problems in complex systems
• Opportunity to work in a hybrid work environment with the expectation of regular travel to Buckland’s Corporate Office, and satellite offices located in Canada, US, and Mexico. 

If this describes you, we’d love to hear from you. Please visit our website at www.buckland.com to learn more about Buckland and apply through our Career page today.

Those applicants requiring a reasonable accommodation in the application and/or interview process must submit their request to the Human Resources Department