Central Order Desk Agent

Position Title: Auto Parts Central Order Desk AgentLocation: Canusa Head Office, London, ONType of Employment: Full-time permanent, office positionCompensation: Competitive wage based on experience & Comprehensive group benefits
Hours:40 to 44 hours/weekMonday to FridayRotating Saturdays
Position SummaryCanusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency and dedication. The primary objective of this role is to provide excellent customer service to our valued customers via telephone or web using the company data base and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers, Canusa’s Associates, and third-party customers.
Who are we looking for?An individual with a passion for cars, and knowledge of aftermarket automotive parts with sales/repair/service experience.A team player with a strong work ethic, positive attitude and customer-focused mindset.A dedicated individual looking for long-term employment
Who are we?Canusa Automotive Warehousing Inc. is a family-owned business that values workplace culture and safety and provides opportunities to grow alongside accomplished industry leaders. We believe in cultivating a workplace culture that inspires diversity and inclusion. We accomplish this by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group. If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/.
Key ResponsibilitiesProvide outstanding customer service and assist customer inquiries using automotive knowledge, company database and parts catalogueAnswer inbound calls, process orders and make follow-up calls to customers from across the APC network in a professional mannerCollaborate with the Central Order Desk team, APC store branches, warehouse staff, and other departments to service customersRoute calls to appropriate store locationsMake follow-up calls to customers as necessaryMake inventory checks to ensure product availabilityProficiently use Elite Extra technology (training provided)Other duties as assigned by the Central Order Desk Supervisor
Key Requirements and ExperiencesAftermarket automotive parts experience (service/sales/repair) – 2 yearsCustomer service experience – 2 yearsStrong communication skills (verbal and written)High level of professionalismStrong computer skills (e.g. Outlook, Excel, Word, online database, web-based training)Basic mathematical skills and a strong understanding of basic units of measure
Desirable Skills and AbilitiesPositive attitude with a flexible mindsetAccountability and dependabilitySound analytical thinking, planning and execution skillsExcellent ability to work independently and as a teamTime management skills and prioritization skills with a deadline-oriented mindsetAttention to detail and excellent organization skillsAbility to multi-taskExcellent problem-solving skillsAbility to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)Ability to understand, respond to, and work with a diverse populationAbility and willingness to improve, learn and adapt in accordance with new procedures, change and technology
Why work with us?A supportive culture with opportunity for a long-term careerStrong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)Employee and Family Assistance Program (EFAP)Health Care Spending Account (HCSA)Deferred-Profit Sharing Plan (DPSP – Retirement Savings Plan)Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)Competitive wage based on experienceEmployee pricing on products, social club perks and employee appreciation eventsCooperative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution networkEqual opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request
TransportationCanusa Warehouse is not located on a bus route. Individual transportation will be required.
ReferencesReferences from previous employment or education may be required.
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