Field Service Technician

About Us: Wolfe Heavy Equipment manufactures premium equipment for under ground infrastructure installation. We engineer and manufacture equipment from Plow’s to Trenchers that install renewable energy - power transmission lines, water drainage lines, and equipment for the oil and gas sectors.

We value passionate and highly motivated team members who want to make a difference. We pride ourselves on our culture of working as a team to find innovative solutions, relentlessly pursuing excellence, and taking on challenging assignments.

At Wolfe, our goal is to be an industry leader, and help our customers realize increased value through our products and services. We aim to serve our customers with passion and pride. We are growing our business and are looking for team members who desire to join in this challenge. If you are a passionate about the future and have the drive to succeed, send us your resume.

We look forward to growing with you!

Role Purpose: Wolfe’s Field Service Technicians are responsible for all aspects of in the field and onsite repairs to machines and equipment that we build to ensure the ongoing reliability of Wolfe products. The Field Service Technicians will conduct preventative and corrective maintenance as per issued work orders, in a prompt, professional and courteous manner.

Reports To: Service Manager

Duties and Responsibilities:

• Read, learn, understand and interpret blueprints and work instructions, and other instructions written or verbal, to complete assembly of products or components according to established guidelines and quality standards.
• Provide technical support to continually help improve machine designs.
• Provide feedback from the knowledge gained in the field.
• Participate in engineering reviews as required.
• Work with outside suppliers as required.
• Provide technical telephone support for customers, dealers as required.
• Build and maintain positive relationships with customers, dealers.
• Troubleshoot and diagnose all mechanical issues, approaching each problem systematically.
• Maintain efficiency and accuracy in diagnosing as well as repairing machinery.
• Maintain a clean and organized work area (including service vehicle) and maintain all equipment according to maintenance plans and established procedures.
• Repair or replace worn parts ahead of equipment breakdown or damage.
• Test systems and components to ensure they are secure and are in working condition.
• Diagnose faults or malfunctions and confirm findings with supervisor to determine appropriate course of action.
• Travel to customer, dealer locations to perform required maintenance and repair.
• Drive and operate service vehicle in a safe manner.
• Complete weekly service checks on service vehicles.
• Operate fork truck, cranes, and genie boom.
• Other duties as assigned.

Key Competencies and Behaviours:

-Displays excellence in daily work

• Detail oriented, eye for quality
• Clean and organized

-Positive and engaged

• Must be motivated and have a team-oriented attitude
• Good communication and interpersonal skills

- Coachable

• Must be willing to learn, grow and develop
• Receive constructive feedback

-Generates great ideas, opportunities for CI

• Commitment to continuous improvement
• Goes above and beyond

-Works to high standards

• Works with quality in mind
• Takes responsibility and accountability

Qualifications & Experience:

• Heavy Equipment Technician license (an asset) (similar trade certification, or education will be considered)
• 5+ years of heavy equipment service experience
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent relationship management, interpersonal and communication skills
• Adaptable, willing to work flexible shifts to meet customer demands, including weekends, afternoons, etc.
• International travel required

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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