Implementation Specialist – Heavy Equipment

by CDK Global

Location: London, ON
Date Posted: May 17, 2022
CDK Global

Job Description

Implementation Specialist – Heavy Equipment

Consults, implements and trains dealership personnel on multiple CDK applications via virtual methods to maximize the dealership's efficiency, profits, sales, productivity and revenue. Responsible for implementation and training quality and completion.

Essential Duties and Responsibilities:

  • Consults with dealership department management to review data, setups, configuration, and mappings  
  • Customizes and implements CDK IntelliDealer software to support dealership onboarding to a new Dealer Management System
  • Facilitate and delivery a remote verification seminar to ensure client understanding of mappings, data workflow, and validate setups
  • Trains client on application functionality, as applicable, for workflow product fulfillment. 
  • Conducts post-implementation follow-up, as applicable, to ensure optimum application usage, accuracy of customization, and satisfaction. 
  • Updates key install and preparation information in Salesforce, monitors assignments, and updates the project manager and leadership as applicable
  • Performs other related duties as assigned.

Supervision Received / Independence of Action:

  • Work is performed under general supervision.
  • Installation and training is completed independently and reviewed and measured for overall accuracy and effectiveness.
  • Ability to implement, customize, and train assigned applications without assistance.

Service Quality:

  • Strong customer service/ consulting skills based on understanding of the application and expectations of the client.
  • Answers all install questions based upon dealer best practices. Presents alternatives and recommendations where appropriate.
  • Completes installation of assigned product set within established productivity and quality standards.
  • Ability to effectively train dealership personnel.

Accountability / Decision Making:

  • Ability to recognize critical situations, make decisions, and take actions. Informs management when necessary.
  • The results of decisions, actions or advice typically affect departmental operations or short-term results of application installs.
  • Takes responsibility for the outcome of assigned duties and installs.

Qualifications & Job Requirements

  • Minimum 1 years or more of relevant experience; preferably in Heavy Equipment.
  • Excellent technical troubleshooting skills, operating system knowledge,
  • PC/application proficiency including standard applications (email, Word, Excel and PowerPoint).
  • Excellent written, interpersonal, and customer service communication skills.
  • Experience and confidence in virtual customer facing contact.
  • Excellent organization and multitasking skills.
  • Ability to work well and collaborate with other departments.
  • Ability to learn quickly and focus on process improvements.
  • Must be able to work independently and in a team environment.
  • Occasional travel is typically 1 or 2 weeks per year to represent CDK at large shows and strategic dealers.

Preferred Attributes & Qualifications

  • Experience with Heavy Equipment industry specific Dealer Management Software.
  • Experience working with dealerships or in a dealership preferred
  • Experience using Salesforce.
  • Experience using SQL, excel, data, and spreadsheets

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.

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