Position Type:	Full-time
Location:	London, ON
Date Posted:	Apr 30, 2025
Experience:	2 Years
Education:	College Diploma (3 years)

Job Description

Sales Support/Graphic Artist
Full-time: Monday to Friday
Department: Sales Support / Customer Service
Report Timings: 8:30 AM to 5 PM
Reports To: Marketing & Customer Service Manager Supervised by Director of Manufacturing
Purpose of Position:

Work directly with sales support stakeholders and key customers to understand and interpret customer needs and product details, including image manipulation.
Support graphic design initiatives in Marketing dept and client facing programs.

Qualifications:

Graphic Design training and knowledge for print and/or physical media.
General knowledge of production printing and signage (offset, digital and wide format/signage) and workflow processes a requirement. Detail oriented with the ability to handle administrative tasks efficiently.
Strong interpersonal skills with the ability to communicate with teammates and clients effectively.
Understanding of customer relationship and service best practices.
Effective written communication.
Ability to work with minimum supervision.
Exceptional organizational and follow through skills.
Presentation skills in online and in person environments.
Very detail and task oriented.
Self-motivated.
Ability to function well in a fast-paced multi-task environment; thrive on challenges.
Degree /diploma in Graphic Design or design capabilities demonstrated through strong portfolio
Proficient in Adobe CC Suite (Illustrator, Photoshop, InDesign, Acrobat).
Proficient in Microsoft Office programs – with emphasis on Outlook, Excel, and Word.
Team player.
Ability to report and take delegation from potentially multiple stakeholders.
Prompt reliable attendance, professional appearance.
College or University graduate.
This is an on-site role.
French proficiency is an asset.

Key Accountabilities:
Customer Service

Determining goals and developing action plans to achieve them.
Assist with large project management: (direct ships to clients, distributions, and kitting).
Coordinating information, samples, proofs and pricing by email, phone, occasional in person meetings and walk in clients.
Entering orders for print and signage products.
Informal and formal quote preparation. Assist with special proposals.
Coordinating pricing from various sources.
Ensuring all quotes (internal/external) contain proper margin. Striving to increase margins based on market or situation of project.
Coordinating sample production and approval process.
Coordinating dynamic graphical template requirements.
Coordinating activities with outside vendors.
Ensuring effective communication between clients and all internal Sterling stakeholders.
Assist with online meetings and demonstrations as required.
Coordinate and maintain product information, pricing, and production details by Customer and Product.
Participate in project success evaluations including sales reporting.
Review open order reports to assist with ensuring accuracy and on-time order fulfillment.

Operations /Website Development

Setting goals and maintaining task lists.
Assisting with administrative, onboarding, development and coordination functions of assigned client projects and branded websites along with production workflow to maintain project plans.
Responsible for maintenance of customer websites from order generation to shipping to final payment.
Using Adobe suite, work with supplied images or research of required images to add to branded websites.
Learn how to operate our CMS – content management system for the development of new sites and the editing of existing websites.
Internal project and customer maintenance documents are maintained to support project/program, according to best practices and/or policy.
Responsible to create goals to keep projects on schedule, solve problems and manage follow up in all stages of customer cycle.
Face to face meetings with clients if required to assist sales representatives and enhance relationships with key clients.
Other graphic design projects as assigned.

Benefits & Perks:

Dynamic and caring company culture.
Paid day off for your birthday once completed one year of service.
Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
Coffee Talk/ Company Events – regular updates about the company and people. Free coffee and treats!
Located in Northwest London is close to many restaurants, shopping, other businesses, and green space.
Convenient on-site free parking.
Employee Assistance Program.
Extended health care.
Pension plan eligible after 1 year of service.

Send Resume to humanresources@sterling.ca