Reporting to the Product Manager, the Product Analyst is responsible for gathering, analyzing, and documenting requirements for product enhancements, new features, and customer-driven initiatives within the WinAir platform. This role bridges the gap between customers, internal stakeholders, and the development team by translating business needs into clear, actionable product requirements.
The Product Analyst works closely with the Product Manager to support product roadmap execution, validate feature functionality, and ensure that solutions meet both business and regulatory requirements. In addition to core responsibilities, the Product Analyst may be required to perform other duties as assigned to support the success of the department and organization.
Responsibilities
Technical & Analytical Responsibilities
- Gather and document business requirements through customer interviews, workshops, and feedback sessions.
- Translate customer and stakeholder needs into functional requirements, user stories, and acceptance criteria.
- Conduct market and competitive analysis to identify trends and opportunities.
- Support the Product Manager in prioritizing backlog items based on business value and feasibility.
- Participate in User Acceptance Testing (UAT) to validate new features and enhancements.
- Analyze product usage data to identify areas for improvement or feature adoption opportunities.
- Ensure all product documentation is clear, accurate, and up to date.
Collaboration Responsibilities
- Collaborate with developers, QA, and product stakeholders throughout the delivery lifecycle.
- Collaborate with the Support team to understand recurring customer issues and integrate solutions into the product roadmap.
- Partner with Technical Services to ensure product changes are reflected in training and customer onboarding.
- Assist in preparing product release notes and customer communication for upcoming features.
- Present proposed solutions, enhancements, and delivered functionality to customers
- Support product adoption by answering customer questions and clarifying expected system behavior