Description
At General Dynamics Land Systems - Canada we put our Customers at the centre of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers. Delivering an exceptional Customer experience in this position looks like:
Delivering on our Promises – Meet the customer “want” with high-quality and reliable performance; timely and helpful responsiveness; set high expectations and standards
Be a Genuine Partner – Positive internal & external collaboration, builds trust and teamwork; don’t be afraid to say when you don’t know or need help
Be Accountable - Respond to inevitable shortfalls with honest, prompt corrective actions, demonstrate humility, judgment and drive; be proactive to provide solutions, even “outside your lane”
Be One Company – Transcendence in representing all aspects of GDLS with all Customers
Listen and Ask – Complex problem solving, relentless communication; promote culture of decision-making at the lowest level; communicate to balance competing factors (technical, cost, schedule)
Make it Easy to do Business with Us – Responsive to Customer needs and wants, little things go a long way, consensus when possible, strengthen your understanding of our products and services
Balance our business priorities - Ownership of deliverables and stewardship of Customer trusted resources; compromise for win-win results
Key Job Elements: - Monitor, coordinate and report on program activities within the scope of the contract to ensure deliverables achieve cost, schedule and performance with a focus on supporting the Program Manager
- Provide Program oversight and guidance to operational activities
- Manage and lead CDRL deliveries, program schedule milestones, and bid and proposal activities as required
- Manage all reporting/presentations/deliverables, both internal and external
- Coordinate with all functional teams including Engineering, Supply Chain, Production, and Customer Support to ensure contractual deliveries are achieved
- Lead, monitor, coordinate and report on program activities within the scope of the contract to ensure deliverables achieve cost, schedule and performance
- Lead and monitor cost reduction activities related to program execution
- Build and maintain positive working relationships with internal stakeholders and external customers to facilitate effective contract execution
- Review and approve budget change requests, purchase requisitions, work orders
- Support leadership meetings as required
- Lead progress meetings with internal teams, coordinating resolution and follow up on production, technical or programmatic issues
- Develop and deliver reporting / presentations to a variety of internal and external stakeholders
- Support managing risk elements of the program
- Prepare contractual correspondence; including, meetings/presentation material
- Exercise and encourage a mindset of continuous process improvements and efficiencies
- Ensure all Program activities meet compliance requirements (ITAR/EAR/FCPA/GP/SOX, etc.)
- Assume coverage for Program Manager, as required
- Assume a leadership role for a variety of non-recurring special assignments and develop solutions to unusual and complex problems, as required
Required Qualifications: - University degree or College Diploma in technical field
- Minimum 5-7 years of relevant experience, including project management experience
- Ability to respond to customer requirements and manage expectations while ensuring satisfaction
- Customer and detail oriented with a demonstrated ability to plan, analyze and solve problems
- Superior organizational skills with the ability to be agile, set priorities and multi-task under pressure
- Self-motivated and effective in a multi-disciplinary team, including to facilitate discussions
- Experience developing and delivering presentations
- Strong oral, written, and presentation communication skills
- Experience in MS Office applications, including Excel and PowerPoint
- Understanding of GDLS-C Program processes and measurements
- Familiarity with and/or experience in military and GDLS-C standards and processes
- Negotiating skills and experience
- Familiarity with various functional areas of the business
- Ability to travel and possess/be able to acquire and maintain a valid passport
Preferred Qualifications: - Experience with GDLS-C’s production and delivery process
- Product / technical knowledge and defense industry or military experience
- Previous experience working with government contracts
- Related customer experience
- Experience creating or maintaining metrics or other performance reports
- PMP designation or working towards
- Bilingual in English and French
Physical Conditions and Hazards: - Physical Environment: Office
- Hazards: NA
Physical Demands Description: - Usual mobility demands required are: standing, walking, sitting, and stair climbing to access upper offices
- Equipment Utilized: Computer, phone, mobile device
Medical Surveillance: - May include: Anthropometrical Size Restrictions depending on task
- Personal Protective Equipment: Applicable when interacting with shop floor (safety shoes, safety glasses, hearing protection, extraction coveralls)