IT Helpdesk Support Specialist

IT Helpdesk Support Specialist

The IT Helpdesk Support Specialist will configure, install, and maintain end user IT systems including devices, software, and cloud applications. The ideal candidate will enjoy variety in their work and thrive in a fast-paced, collaborative environment. As part of our IT team, you will be responsible for providing an Extraordinary Customer Experience to our internal end-users.

We are looking for an aspiring IT professional that wants to be the first point of contact for our internal end-user support processes throughout all JMP branches in North America.

What Would a Typical Day Look Like?

• Collaborate with tight knit team to ensure that JMP’s IT systems, computers, servers, and software systems are properly functioning, supported and available to all users with minimal downtime
• Research and implement innovative ways to streamline deployment and support of IT systems and end-user hardware in a rapidly growing company
• Liaise with end-users across North America to deploy and support their devices and applications
• Manage our internal ticketing queue to support end-userrequests and issues
• Provide onboarding training to new end-users on applications and standards
• Provide input and adhere to the IT business plan providing effective and efficient internal IT processes and systems

What Qualifies You for this Opportunity?

• Interest in IT industry, including best practices, recommended applications and systems, and extensive overall general IT knowledge
• Critical thinking and problem-solving skills
• Proven track record of delivering high-quality results
• Customer service skills: an ability to build rapport and confidently diffuse frustrated end-users
• Ability to successfully collaborate with a team
• Superior oral and written communication skills
• Ability to organize and prioritize multiple requests and tasks
• Ability to learn new technologies
• A basic understanding of networking (subnetting, VLANs, VPN, and wireless)
• Excellent troubleshooting skills related to the OSI Model and windows active directory
• Experience utilizing and deploying enterprise security and anti-virus/malware
• Microsoft 365 experience an asset
• Working towards or interest in working towards certifications in Microsoft, ITILv3, CompTIA A+ and Cisco
• College Diploma in a related discipline is required

What does JMP Offer You?

Here at JMP, we offer a very generous compensation and benefits package including:

• Health
• Dental coverage
• RRSP Matching
• and more!

What does success look like at JMP?

At JMP, our employees bring more to the table than simply their technical skills. Essential to success at JMP, employees are constantly flexing the following soft skill behaviors to compliment the technical aspects of their roles.

• Personal Effectiveness: strong communication, adaptability, self-awareness, negotiation, problem-solving
• Tenacity: purpose, determination, drive, perseverance
• Sense of urgency: responsiveness, energy, engagement, loyalty
• Smarts: comprehension, learning aptitude, skillfulness, brain power
• Accountable: takes ownership, responsible, go-to person, decisiveness

Convergix

CONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.

We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward.

JMP Solutions (a Convergix Company)

A mature, North American company founded in 1987 with 16 business units across the US and Canada, JMP serves the Fortune 1000 space providing engineering services and turnkey solutions in seven core areas: process automation, control system integration, information and MES, automation and robotics systems, automated guided vehicles, material handling, and networking and security applications.

One of the fastest growing Systems Integrators in the world, and the only company in the world who is a Rockwell Automation Solution Partner and CSIA Certified. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021.

What does JMP value?

Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.

• Integrity: We do what we say we will do, every time, all the time.
• Relationships: We identify professional working relationships and create opportunities to develop those relationships
• Collaboration: We team together to achieve far more than we could on our own
• Leadership: We value people who lead by example, take pride in what they do and inspire others
• Respect: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
• Excellence: We set high standards of performance for ourselves and our team

Why join the JMP team?

As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:

• Development and Career Growth
• Impact and Recognition
• Flexibility and Collaboration

We thank all candidates for their interest, however only those considered for an interview will be contacted.

JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.