Customer Service Support

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.

Job Purpose and Impact

The Customer Service Support – Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment. In this role, you will assist with the achievement of streamlined and optimized internal processes that promote a seamless customer experience.

Key Accountabilities

• Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support the generation of order related documents as outlined in established processes.
• Assist in updating internal stakeholders on order status and any issues.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of two years of related work experience
• Proficient in Microsoft Office tools 
• Experience working with data entry
• Must be legally entitled to work for Cargill in Canada

PREFERRED QUALIFICATIONS

• SAP experience
• Bilingual in French and English

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.