Sales Support Coordinator

Sales Support Coordinator

Company Description

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada we are well-positioned to provide our customers with the best products and a superior service experience. We are looking for a qualified Sales Support Coordinator to join our Customer Service Team at our window manufacturing plant in London, Ontario.

Position Summary

The Sales Support Coordinator acts as a liaison between the Gentek branch window administrators and Lambeth manufacturing production team. They assist branch administrators with our order entry system and provide support for more technical issues/customer orders. The Sales Support Coordinator successfully resolves escalated customer complaints ensuring the delivery of consistent and high-quality customer service for both internal and external customers.

Day-to-Day Responsibilities

• Act as the manufacturing plant point of contact for sales and window administrators at Gentek branch locations.
• Communicate inquiries, concerns and timelines to the correct plant personnel as required. 
• Utilize technical knowledge to assist window administrators with complex issues.
• Utilize internal ordering system to: verify complex orders, complete employee quotes, reorder missing/damaged product and verify correct orders. 
• Act as vacation/absence coverage for window administrators and warranty department. 
• Provide training and support for window administrators.
• Compile reports including but not limited to credit review/approval, duplicate reports, purchase orders, and outstanding order tracking. 
• Communicate effectively with plant internal stakeholders for rush orders, partial shipments, special projects, shipping cancellations and internal quality standards. 

Qualifications

• Excellent communication and interpersonal skills, with a customer-focused approach.
• Previous experience in the window/building products industry preferred. 
• Technical aptitude and high attention to detail. 
• Strong understanding of purchase order entry, order acknowledgments, inventory management, logistics, and customer service.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment. 
• Experience in a manufacturing environment considered an asset. 
• Proficiency in Microsoft Office Applications.

Gentek is growing. Come grow with us. We offer a competitive wage and benefits package and a straight weekday schedule. The people at Gentek are the difference. If you are interested in joining our team, please apply. Accommodations for applicants with disability available upon request.

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