Customer Service Representative

Contact Center Customer Service: Non-Technical provides post-sale non-technical customer service to business or end-consumer customers via phone, online chat, or text including:

•Responding to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, warranties, etc.) •Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools •Recommending alternative products or services (e.g., warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets.

Work Environment: Typically located in a call center environment

Specialization Match Note: Match incumbents in call center positions that focus 100% on new order processing to the Order Processing specialization in the Sales Operations/Administration sub-family in the Sales, Marketing & Product Management job family. These positions are typically Business-to-Consumer (B2C) and exist in cases where the customer is asked to select between: •Assistance with a new order (call is routed to the Order Processing specialization) •Assistance with an existing order (call is routed to this specialization)  LEVEL: Performs routine entry level assignments.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
- Develops competence by performing structured work assignments
- Uses existing procedures to solve routine or standard problems
- Receives instruction, guidance and direction from others
The associate level is an entry level professional.

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

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