Live Chat Sales Coordinator/Administrator

We're hiring a full-time Live Chat Sales Coordinator to work at our head office in London, Ontario! A natural listener, you will work with our customers to better understand their window/door needs and determine if we can find a Centennial solution.

Our company mission is to provide every customer and employee an experience with Centennial that exceeds their highest expectations. We are a family owned and operated business that offers an end-to-end solution for replacement windows and doors. Best known for quality, integrity, innovation, and energy efficiency, we have proudly served over 50,000 homeowners since 1981!

This role will have a primary focus on inbound sales lead generation but will also provide administrative support to our sales administration team as needed.

For sales lead generation, you will:

• Turn prospects into clients
• Generate and organize leads through online chat
• Multi-task on live chat handling up to 3 conversations at once while maintaining fluid and professional conversations
• Follow-up via telephone and email with all leads submitted through our online appointment request form
• Identify qualified prospects
• Identify and assess customers’ needs
• Understand and clearly articulate Centennial Windows & Doors’ value proposition
• Overcome objections and convert leads into sales appointments
• Book high-quality sales appointments for our in-field sales team in order to meet your daily, weekly, and monthly targets
• Communicate with prospective customers in a friendly and professional manner
• Educate prospective customers about centennial windows & doors, our products, and our services

Supporting our Sales Coordinators, you will:

• Confirm and rebook appointments
• Answer phone calls
• Process contracts
• Complete finance applications
• Issue and update contract and credit status notices

Primary Qualifications:

• Strong Microsoft Excel skills.
• Excellent communication skills.
• A personable and professional demeanor.

Details

• Permanent full-time position
• Located at our head office: 687 Sovereign Road London Ontario
• Hours: Monday to Thursday: 11:00am – 8:00pm and Saturday: 10:00am – 2:00pm
• Extensive company training
• Competitive base salary + bonuses
• Company paid employee health and dental benefits

How To Apply:
Interested and qualified candidates should send their resumes to: careers@centennialwindows.com.

We thank all candidates for their interest, however only those selected for an interview will be contacted.

Centennial Windows & Doors welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.