Quality Engineer Lead – Product Services

Quality Engineer Lead – Product Services

HERE WE GROW AGAIN - WE ARE HIRING! QUALITY ENGINEER LEAD (On-Site – St. Thomas, ON Office)

At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Quality Engineer Lead – Product Services, to join our Advanced Quality team. If you thrive in a dynamic, collaborative environment and are excited to make a meaningful impact, we want to hear from you.

WHAT WILL YOU DO?

Responsible for supporting Masco Canada's quality objectives through the maintenance and continuous improvement of the Quality Management System (QMS). This role leads audits, NCMR and PIR investigations, supplier quality activities, customer complaints, warranty and field issue investigations, and product risk mitigation efforts.  This individual is also responsible for coordinating product incident records and related activities with internal stakeholders and legal counsel as required.

KEY RESPONSIBILITIES

• Maintain and continuously improve the Quality Management System (QMS), including procedures, work instructions, forms, and quality records.

• Lead Layered Process Audits (LPA), internal audits, and compliance assessments to verify adherence to defined processes and quality requirements.

• Manage the Non-Conforming Material Report (NCMR) process, including investigation, disposition, corrective actions, and effectiveness verification.

• Lead Product Incident Report (PIR), product complaint, warranty, and field failure investigations to identify root causes and implement corrective and preventive actions.

• Support supplier quality management activities, including supplier audits, issue resolution, corrective action follow-up, and ongoing supplier performance monitoring.

• Facilitate structured problem-solving activities using root cause analysis methodologies and cross-functional teams.

• Lead and monitor corrective and preventive action (CAPA) activities to ensure timely implementation and verification of effectiveness.

• Act as liaison between Quality, Engineering, Customer Service, Sales, and Legal regarding product performance concerns, risk mitigation activities, and litigation support.

• Collaborate with Engineering, Operations, Procurement, and Suppliers to resolve quality issues and improve product and process performance.

• Support product liability, insurance, labour, and litigation-related investigations by providing technical analysis, documentation, and coordination with internal and external stakeholders.

• Monitor post-launch product performance, complaint trends, warranty data, and field quality issues to drive continuous improvement.

• Participate in Product Quality Response Team (PQRT) activities and support product risk assessment and resolution efforts.

• Prepare and present quality reports, audit findings, corrective action status, and continuous improvement updates to management.

• Support external audits, certification activities, and regulatory compliance requirements as needed.

• Perform other duties as required to support Masco Canada's quality objectives and business needs.

WHAT WILL YOU BRING?

CRITICAL EXPERIENCE & COMPETENCIES

• College Diploma or Bachelor's Degree in a related field

• Minimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related field.

• ASQ Certified Quality Engineer is an asset

• Six Sigma Yellow Belt, Green Belt or Black Belt is considered an asset

• Automotive and lean manufacturing background is an asset

• Experience maintaining and improving Quality Management Systems (QMS)

• Proven knowledge of stage gate / APQP requirements (PPAP)

• Experience conducting internal and external audits, Layered Process Audits (LPA), and supplier audits

• Knowledge of corrective and preventive action (CAPA) systems and root cause analysis methodologies (8D, A3, 5 Why, Fishbone)

• Experience managing NCMR, customer complaints, warranty investigations, and corrective actions

• Proven ability to work effectively with suppliers and cross-functional teams to resolve quality issues

• Strong analytical, organizational, and problem-solving skills

• Strong verbal and written communication skills with demonstrated professionalism and diplomacy

• Ability to prepare reports, present findings, and communicate effectively with all levels of the organization

• Intermediate Microsoft Office skills (Word, Excel, PowerPoint)

• Experience in a unionized manufacturing environment is an asset

WHAT'S IN IT FOR YOU?

• Competitive Rewards and Compensation

• Defined Contribution Registered Pension Plan with employer matching

• Deferred Profit-Sharing Plan (DPSP)

• Benefit insurance coverage from Day 1, including health, dental, and travel insurance

• Employee Assistance Program (Dialogue) – access to health and wellness resources

• 2 paid volunteer days to support the communities we live and work in

• Employee Store, Employee Purchase Program, Fitness Discounts, and more!

• Opportunities for development and growth, including Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities

• Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

• Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.

• Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.

• Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.

• Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.

• Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.

• Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.