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Customer Service Representative (1 Year Contract)

by Jones Healthcare Group

Position Type: Contract
Location: London, ON
Date Posted: Mar 15, 2024
Jones Healthcare Group

Job Description

Customer Service Representative (1 Year Contract)


Join Jones Healthcare Group - Where Innovation Meets Purpose!
At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.
Learn more about us here: 
Summary of position:
If you love fostering positive customer relationships and ensuring their needs are met with exceptional service, then this position will be of interest to you.
If you get inspired by the opportunity to be a key liaison between key stakeholders enhancing customer satisfaction, then this position is an ideal match for you.
If you are driven by a passion for effective communication, problem-solving, and continuous improvement exceeding customer expectations, then you’ll want to consider this opportunity.
Join our Pharmacy & Medication Adherence team as a Customer Service Representative (CSR) where you'll play a crucial role in ensuring on-time delivery of products while providing top-notch customer service. As the liaison between customers, sales teams, and internal groups, you'll manage orders, handle inquiries, investigate complaints, and coordinate with various teams to address customer needs.
More about your responsibilities:

  • Receive and process customer orders and inquiries promptly and accurately.
  • Investigate and respond efficiently to customer complaints.
  • Ensure accurate and timely order processing through SAP and the Online Pharmacy Store.
  • Monitor order progress, advise of delays, and provide tracking information.
  • Coordinate with internal teams regarding order status.
  • Manage exceptions from EDI orders and supply emergency orders when needed.
  • Promote and assist customers with our Online Pharmacy Store.
  • Recognize opportunities to enhance sales orders and make product recommendations.
  • Work closely with customers to communicate inventory status and price quotes.
  • Attend and participate in sales and operations meetings when required.
  • Verify debits/credits, process returns, and submit Continuous Improvement Reports.
  • Process new artwork requests, create proofs, and complete the art process for new orders.
What you’ll bring:
  • Values that mirror ours, from the Inside Out: Ingenuity, Nimble, Supportive, Inclusive, Driven, Empathetic.
  • Minimum 2 years in a customer service environment required.
  • Proficiency in MS Outlook, Word and Excel.
  • Order management experience within SAP environment is an asset.
  • Post-secondary Diploma in Business an asset.
We care about our colleagues, some benefits we offer are:
  • A safe, respectful, and inclusive environment 
  • Competitive compensation and equitable people practices
  • Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
  • Opportunities to grow and develop, alongside a supportive team
  • Employee and family assistance program
  • Referral bonuses 
  • Education reimbursement program 
  • Colleague appreciation events 
  • and more!
Join us in shaping the future of healthcare! Apply now to join our dynamic team and make a meaningful impact in a collaborative environment.
Please submit a resume and let us know why you are interested.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.
For all feedback on equity and accommodation needs, please also contact the Human Resources department.