Bilingual Customer Service Representative

by Sterling Marking Products Inc.

Location: London, ON
Date Posted: Jun 05, 2024
Experience: 3 Years
Sterling Marking Products Inc.

Job Description

Bilingual Customer Service Representative (French & English)

Full-time: Monday to Friday
Department:  Customer Service
Reports To:  Customer Service Manager

Purpose of Position:
  • Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.
Result Areas of the Position:
This is an on-site role.
  • Manage and process orders for clients in a timely and accurate manner.
  • Working within current automated and manual procedures to process client orders for production.
  • Communicate with clients in English and French via phone and email to answer questions, resolve issues, and provide information about our products and services.
  • Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
  • Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
  • Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
  • Good knowledge of our product line to answer questions.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.
  • Minimum high-school diploma.
  • Proficient in English and French, Bilingualism is a must (written and spoken).
  • 2-3 years of previous working experience in a similar customer service or administrative role.
  • Proficiency in computer skills in Outlook and Microsoft Office.
  • Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
  • Detail-oriented with the ability to handle administrative tasks efficiently.
  • Understanding of customer relationship and service best practices.

Activities and Tasks:
  • Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.
  • Investigate and resolving customer issues.
  • Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
  • Develop sound Product Knowledge.
  • Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
  • Continually seek out ways to improve customer satisfaction.
Benefits & Perks:
  • Dynamic and caring company culture.
  • Paid day off for your birthday once completed one year of service.
  • Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
  • Coffee Talk/ Company Events – regular updates about the company and people.  Free coffee and treats!
  • Location in Northwest London close to many restaurants, shopping, other businesses, and green space.
  • Convenient on-site free parking.
  • Employee Assistance Program.
  • Extended health care.
  • Pension plan eligible after 1 year of service.

Perform activities required by the ISO 9001 and Sterling Quality Management System

Please apply to