London Manufacturing Jobs

Customer Service Representative

by Trojan Technologies

Position Type: Full-time
Location: London, ON
Date Posted: Feb 19, 2021
Trojan Technologies

Job Description

Customer Service Representative

A wholly-owned subsidiary of the Water Platform of Danaher Corporation (NYSE: DHR), ( VIQUA is proud to be the world’s leading supplier of residential and light commercial UV water disinfection systems, providing treated water without the use of chemicals. Our products are treating water in homes, apartment complexes, campgrounds, resorts, hotels, and hospitals in over 100 countries. With more than 40 years of experience in the residential UV business, the expertise and care that goes into the development of our products are second to none. Within Danaher, VIQUA is part of Trojan Technologies which in turn is part of the water platform group of businesses. Through strong customer partnerships, we advance the quality and delivery of water. Want to help us in this mission?


About the Customer Service Representative role:

As part of the NA Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools, and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service inquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer-focused Service business.

  • Complete all customer replacement and spare part order entries in Baan / Baan LN

  • Track and follow up with on-time delivery (OTD) of orders

  • Assist Account Managers in quoting as needed

  • Coordinate Field Service Tech site visits based on proactive regional service plans

  • Handle incoming customer service inquires related to parts orders

  • Work with Field Service Techs to ensure service reports are completed and that resulting parts orders or service call tickets are followed up on and coordinated


What makes this opportunity great?

  • Exciting and challenging opportunity with the potential to grow!

  • The opportunity to get into a reputable organization and learn more about the industry and our products, as well as our customers, suppliers, our chain, and how our business works.

  • Provides an edge to move into different areas, depending on your career goals

  • You will be helping ensure water quality for people around the world.

  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

  • You will have pride knowing that VIQUA is a well-known, trusted organization for high-quality systems with reliable technology


Are you qualified?

  • Post-secondary education in a related field

  • 3-5 years of experience in a customer service environment; Technical field preferred

  • Proven problem-solving abilities

  • Proficiency in Microsoft Office applications

  • ERP user experience

  • Customer Relationship Management Software experience


Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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