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Junior Helpdesk Technician (Co-op)

by Jones Healthcare Group

Position Type: Co-op
Location: London, ON
Date Posted: Jun 18, 2023
Jones Healthcare Group

Job Description

Junior Helpdesk Technician (Co-op)

About Jones Healthcare Group
Jones Healthcare Group is a world-class provider of advanced packaging and medication dispensing solutions. With roots firmly established in healthcare, Jones has been a long-time, trusted partner for some of the most recognized global pharmaceutical brands and the largest pharmacy groups, independent pharmacies, hospitals and long-term care facilities across the world.
Imagine working at Jones, where we embrace our commitment to the environment, team members, communities, and consumers – and we’re inspired to package the future of healthcare.
Learn more about our story here:

What our colleagues are saying:
“I love the people, the positive organizational culture, my team and the genuine spirit of cooperation and shared goals. I’m very optimistic about my professional growth and development and the value that I hope to bring to the company.”

Benefits we offer: 
·A safe, respectful, and inclusive environment
·Competitive compensation and equitable people practices
·Opportunities to grow and develop, alongside a supportive team
·Employee and family assistance program
·Referral bonuses
·Colleague appreciation events
·and more!

Summary of position:
If you love all things technology with an opportunity to dabble across various platforms, then this position will be of interest to you.
If you get excited about learning more about technology in a fast-paced and supportive environment, then this position is a perfect fit for you.
If you are a natural problem-solver, with an eye for process improvement, then you’ll want to consider this opportunity.
The Jr. Helpdesk Technician is responsible for supporting various helpdesk and network administrative tasks at Jones Healthcare Group.
This is a 4-month co-op opportunity from September to December 2023.

Here are some of the different activities you’ll be asked to do:
·Respond, troubleshoot and document resolutions regarding day-to-day helpdesk requests.
·Assist with configuring, installing and maintaining software, hardware and telecommunications services such as personal computers, software applications, printers, telephones, servers, and more.
·Support the planning, design, procurement and installation process for hardware, software, and related equipment.
·Assist with asset monitoring and management of all Jones technology resources.
·Provide support with operating system and application upgrades, bug fixes and patching.
If you’ve got:
·Pursuing a Computer Science Degree/Diploma or related IT courses
·Experience working in a PC environment supporting Windows Operating Systems and Microsoft 365 Suite
·Experience with Windows server environment and the accompanying enterprise applications, Active Directory, IIS, file servers, etc.

We’d like to hear from you!
Please submit a resume and let us know why you are interested
While we thank all candidates for their interest, only those selected for an interview will be contacted.
As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided. 
For all feedback on equity and accommodation needs, please also contact the Human Resources department.