Brand Specialist

About Masco Support Services:

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We’re a group of customer-centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.

Workplace and Culture:

Diversity is a core value of Masco Support Services culture. Our organization provides a competitive compensation and benefits package, along with professional career growth opportunities. 

We believe a workplace that encourages different voices, perspectives, and backgrounds creates better teams and better solutions. We are committed to addressing the barriers and biases that affect people’s ability to fully access opportunities and bring their whole selves to work. We embrace diversity and recognize the importance of evolving our employees professional career development.

BRAND SPECIALIST – LONDON, ONTARIO:

We are looking for a new member (Brand Specialist) to support our top shelf brands within Canada’s Major Home Improvement Retailers, become an integral member of the Canadian Masco Support Services Team, one who can work independently work within a team of high achievers and who values your independence and insight.
 

Summary of What You’ll Do:

Masco’s Brand Specialists are customer experience experts that represent Masco’s full portfolio of brands including Delta, Mirolin, Master Plumber, Brass Craft, & Peerless. Your flexibility and finesse make it easy for you to assist both consumer and store associates with outstanding sales support and customer service. As the face of our company, you take pride in ensuring the integrity of in-store displays, maintaining planogram best practices, and performing store audits and projects (such as category resets, new & discontinued updates, promotional displays, and ad-hoc initiatives) to 100% completion.

Our team members receive best-in-class training in retail industry to set them up for success to deliver product knowledge presentations to store associates, provide in-aisle promotional support, and participate in store events as required. Your passion for sales excellence with new category launches, promotional opportunities, special order quotations, assisting with returns and other related general store inquiries are rewarded with incentives and internal growth and development opportunities.

Experience That You Will Make You Stand Out for This Role:

• College education and/or retail experience

• Home improvement retail and/or instore manufacturers representation experience would be an asset in this position

• Ability to demonstrate your understanding of personal computers including competence in the Microsoft Office suite of standard software: Word, Excel, PowerPoint, Outlook, and Teams

• Self-motivated/self-managed with team support as required

• Goal, deadline and detail-oriented

• Outstanding organizational and time management skills

• Growth mindset with strong desire to coach and train others

• Outstanding communication skills

• Eagerness to identify opportunities and offer insights

• Ability to travel overnight as needed, up to 10% of the time

The Perks:

• Competitive Base Salary

• Above Average Car Allowance & Company Fuel Card

• Incentives & Bonuses

• Paid Time Off

• Continued Learning & Development Opportunities

• Tools of the Trade

• Employee Benefits

• Pension Eligible

• Excellent opportunity to enter the vendor community with National known brand

Our Hiring Process:

After you have applied to our current posting, we’ll review your stellar qualifications. If your experience and enthusiasm is a distinct match for our current opening, we’ll invite you to meet the team!

Keywords: product sales, product distribution, product training, product availability, inventory replenishing, POG compliance, planning, project execution, relationship development, relationship retention, customer relations, customer service

Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.