Operations Clerk (Contract/Casual) – Competition No. 25-58

Reporting to the Supervisor of Specialized Transit Services the Operations Clerk working 15-20 hours per week which includes evenings, weekends and holidays. These hours are not guaranteed and subject to change. The following duties and requirements for fulfilling this role:

General Duties:

• Working in a mostly computerized environment, responsible for taking incoming calls from specialized transit registrants, including bookings, cancelling of trips, confirming same day requests and/or dealing with no shows, etc.
• Assists in the analysis of trip information in determining cost-effective methods of providing the service
• Processing actual trip data, reports anomalies or areas of concern to Supervisor
• Processes subscription trip requests, advising registrants of status of request
• Participates in the administration of transit registrations, assisting with new registrants, processing and booking functional assessments, etc.
• Assists in assigning unscheduled trips, and same-day bookings
• Other duties as assigned, may include assisting in assigning unscheduled trips and same-day bookings, monitoring late/early vehicles and out of service vehicles and moving trips accordingly to ensure on-time performance/schedule adherence

Requirements:

• Successful completion of Secondary School Diploma or equivalent
• Previous experience in an office environment which was responsible for inbound and outbound call-taking in addition to exemplary customer service
• Proficient computer skills using a variety of software applications, including Excel, word processing and database systems. In-depth experience with Microsoft office suite preferred
• Strong knowledge of City of London geography
• Strong communication & interpersonal skills to effectively deal with customers (internal and external) in a professional and courteous manner
• Ability to effectively manage multiple priorities within work related deadlines
• Ability to accurately complete tasks within a scope of pre-defined options available
• Dispatch experience is a definite asset

Application Instructions:

Send a cover letter and resume noting Competition No. 25-58 to:

Email: recruit@london.ca or via fax: 519-457-1252

Application deadline: October 17, 2025 at 4:00PM

Target date for filling the position: As soon as operationally feasible

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