Regional Field Service Manager, Ontario & HGM

At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.

Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

About the Regional Field Service Manager, Ontario & HGM

Accountabilities

• Allocate and manage field resources to meet Customer equipment needs and shared objectives with Trojan Account Managers.

• Coach, mentor, support Team development plans.

• Recruit, hire and execute Onboarding plans for new Associates.

As the first point of contact for Field Service Specialist handle:

• Safety concerns

• Scheduling questions or Issues

• Approval for tool purchases

• Review Service reports and Health Checks reports for quality.

• In collaboration with associates, manage the performance and development (P4G and D4G) process.

• Manage customer service expectations, satisfaction and relationships for the installations in the region.

• Establish and maintain excellent customer relationships by making periodic visits, exploring specific needs, resolving problems, and establishing proactive service strategies.

• Manage and audit field Safety.

Critical Competencies / Leadership Anchors:

• Professional Maturity - Maintains self-control in the face of difficult and provoking situations. Focuses on finding root causes instead of finding who is at fault. Demonstrates the courage and conviction to take difficult actions based upon thorough evaluation of facts. Respectfully discusses issues.

• Customer Focus - Builds and sustains positive and collaborative relationships with internal and external customers. Drives to discover and meet the needs of customers.

• Delivers results - Knows what is important and creates organizational followership to deliver results, and acts with a sense of urgency.

• Entrepreneurial spirit – successfully take on new and difficult challenges.

• Self-driven, results-orientated with a clear focus on high quality and business profitability.

• Committed to personal growth and development.

• People Management & Leadership

• Creates a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful

Qualifications:

• Leadership experience is an asset.

• Excellent customer service skills.

• Inclination and ability to listen to various partners (e.g. Customers, Sales) and generate meaningful insights

• Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges

• Communicate expectations regarding performance and hold people accountable for results

• Driver’s license mandatory for this role

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.