Customer Service Representative - Guelph

Are you…

Interested in working for an international and diverse company?

Interested in working for a company that is dedicated to sustainability?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

Take a moment to watch our video:  The Power to Make Things Possible  (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

We offer:

• 15 days of vacation 
• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

The Customer Service Representative is responsible for providing world-class support to all the department’s customers, both external and internal and ensuring smooth operation of support as measured by satisfied customers and by meeting departmental KPIs and objectives.  Supports change management with the integration of new processes, structures, or technologies into the department, planning and executing with a consistent growth mindset.

This position is part of the Customer Service Team located in Guelph and will be hybrid.

In this role, a typical day will look like:

• Provide first-level customer service on product, order entry and customer inquiries

• Ensure requests are handled appropriately by coordinating with various functions within the company.

• Exceptional call handling soft skills, possessing the ability to conduct active listening while being empathetic and reassuring the customer.

•  Collaborate with Sales and Channel Partners to support strategies and customer satisfaction

• Approaches problems flexibly -  adapting and modifying approaches without compromising the outcome

The essential requirements of the job include:  

• Minimum 2+ years of customer-facing experience

• Prior experience working in a corporate environment, specifically handling phone calls and emails.

• Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

It would be a plus if you also possess previous experience in CRM (Salesforce) and customer experience.

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies (www.trojantechnologies.com), we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.  

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.