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| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Mar 26, 2025 |
Job Description
Senior Operations Manager
Description
Who We Are
As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.
As the Senior Operations Manager, you'll take charge of the day-to-day operations and facility management for a vibrant portfolio of office and retail properties. Leading a skilled team in administration, maintenance, and security, you'll ensure smooth operations and build strong relationships with tenants, service providers, and the business community. From overseeing property systems and recommending capital improvements to managing budgets, this is your chance to make a meaningful impact and be a key player in the success of Sifton Properties. If you're ready to combine your operational expertise with your leadership skills, we want to hear from you!
Experience what it means to be part of our family and build a career you're proud of.
About the Role
- Plan, schedule, and oversee daily operations, teams, and contractors to meet professional property management standards and legislative requirements.
- Foster a positive culture, support team performance, conduct regular meetings, and implement initiatives for employee growth and engagement.
- Contribute to annual budgets, forecast capital expenditures, and track maintenance costs.
- Supervise preventative maintenance programs, equipment repairs, and inventory, ensuring quality and timely execution.
- Evaluate and manage third-party contracts, assess service quality, and recommend changes to maintain market competitiveness.
- Oversee team training on safety, emergency procedures, and job-specific requirements while ensuring compliance with relevant regulations.
- Address tenant issues, investigate incidents, and ensure proper documentation and resolution through the Salesforce database.
- Manage work orders, scheduling, payroll, security operations, and reporting, ensuring smooth operations and adherence to company policies.
Experience
- Property Management or Facilities Management designation (e.g., CPM, RPA, FMA) is preferred.
- Minimum 7 years in multi-tenant commercial property management (office/retail mix) and 7+ years leading teams of 10+ employees.
- Proficiency in HVAC, plumbing, electrical systems, energy management, and knowledge of building codes, health and safety, and related regulations.
- Strong team-building, problem-solving, and communication abilities to foster collaboration and resolve tenant concerns effectively.
- Experience with building services, security operations, automated systems, and managing tenant renovations or capital projects.
- Expertise in budgeting, operational reporting, and financial planning for property management.
- Proficiency in building automation, access/security systems, Microsoft Office, and CRM tools like Salesforce and NetSuite.
- A customer-first mindset, professional demeanour, and the ability to manage tenant relationships with care and diplomacy.
What We Can Offer You
Join Our Team for a Supportive and Enriching Employee Experience!
We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:
- Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
- Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
- Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
- Employee Recognition Program: We love to celebrate and reward your contributions!
- Employee Referral Program: Help us grow our team and be rewarded for successful hires.
- Employee Donation Matching Program: We support your charitable efforts by matching your donations.
- Employee Assistance Program: Everyday support for your personal and professional well-being.
- Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.
Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!
Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.
*For eligible positions
Submit applications by 4:30 p.m. on Friday, March 28, 2025.
Qualifications
Education
Preferred
Bachelor's degree or better.
Certificate Program or better.
College Diploma or better.
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