Job Description

About Masco Support Services:

Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.

Workplace and Culture:

Diversity is a core value of Masco Support Services culture. Our sustainable professional organization provides wonderful benefits and professional career growth opportunities.

We value the diversity, community participation, intellectual enthusiasm, creative pursuits of our employees. We’re an open, ethical, highly engaged and collaborative organization that values trust, transparency and mutual respect for each other. We consider the importance of consistently embracing diversity and evolving our employees professional career development.

Career Opportunity:

We are actively seeking a Masco Retail Service Representative to join our team in London, ON!

Work Responsibilities:

As the Masco Representative, you will:

• Provide representation for an array of Masco product (Delta, Mirolin, MasterPlumber, BrassCraft, Peerless), including product display maintenance, inventory management, planogram management, returns evaluations, customer service, and cross-merchandising
• Provide associate, store-wide, and district-wide product knowledge through in-aisle and classroom style training
• Participate in customer sales events including commercial/contractor events and how-to clinics
• Perform project related activities including program resets/refreshes, placement of product promotions, special projects, survey execution, new store set up, and store re-merchandising
• Perform sales related activities at independent locations including sell in new programs, sell in promos, and support implementation of new product

Diverse Skills and Experience That You Will Bring to the Role:

• High school graduate or equivalency required
• 2+ years big-box retail experience
• Basic knowledge of home improvement, renovation or construction industry
• Demonstrate proven understanding of personal computers and competence in standard office software, including Microsoft Word, Excel, PowerPoint, and Outlook
• Effective use of organizational skills in a fast-pace environment
• Capable of delivering product knowledge training and demonstrations to small and large groups
• Experience operating hand tools, cordless drill, panel saws, etc.
• Ability to climb ladders, kneel, bend and squat on a consistent basis
• Willingness to work more than 40 hours upon request
• Ability to travel overnight up to 10% of the time, as well as work occasional weekends and holidays

What We Offer:

• Competitive salary plus bonus-earning potential
• Paid Time-Off
• Company car
• Monthly cell phone allowance
• Company laptop/iPad
• Healthcare benefits such as medical, dental, and vision
• Pension eligible

Our Interviewing Methods:

After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview.

Keywords: product sales, product distribution, product training, product availability, inventory replenishing, POG compliance, planning, project execution, relationship development, relationship retention, customer relations, customer service

Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

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