Technical Product Support Specialist (Guelph, ON)

Imagine yourself…

• Doing meaningful work that makes an everyday impact?on the world around you. 

• Thriving in a supportive team environment?that inspires you to strive for excellence. 

• Collaborating with a vibrant, diverse, global team. 

At Trojan Technologies, you have the power to make it possible.

Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications.

When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career growth.

Take a moment to watch our video:  The Power to Make Things Possible  (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

We offer:

• Flexible time off!

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• RPP

• Bonus Plan

Reporting to the Technical Product Support Manager, the Technical Product Support Specialist is responsible for providing world-class support to customers by addressing questions about UV and water softener products and ensuring smooth operations through customer satisfaction and meeting departmental KPIs.

This position is part of the Technical Product Support Team  located in Guelph, ON, Canada and will be on site

At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.  

In this role, a typical day will look like:
 

• Provide first-level technical solutions for UV and softener products, including installation, operation, and maintenance procedures with a strong understanding of water solutions and water products.

• Ensure requests are handled appropriately by coordinating with various Departments within the company.

• Troubleshoot and resolve technical issues using established diagnostic tools and procedures.

• Collaborate with Sales and Channel Partners to support strategies and customer satisfaction.

• Approaches problems flexibly - adapting and modifying approaches without compromising the outcome.

The essential requirements of the job include:  
 

• Minimum 2+ years of customer-facing experience

• Ability to manage high call/email volumes and multiple competing priorities.

• Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.

• Collaborates well with a dynamic and cross functional team (Internal and External customers).

• CRM Experience (desirable)

• Engineering Background and/or water quality experience (desirable)

Trojan Technologies is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.