London Manufacturing Jobs / London, Ontario - Natra Chocolate America

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Position Type:	Full-time
Location:	London, Ontario
Date Posted:	Mar 10, 2021
Experience:	2 Years
Education:	College Diploma (2 years)
Compensation range:	$45,000.00 ~ $55,000.00 Per Year
Public transit accessible:	Yes

Job Description

Quality Assurance Technician
Summary
Natra Chocolate America requires a Quality Assurance (QA) Technician to provide support to the QA department in all aspects of the departments’ functions, day to day activities and be a liaison between QA and other departments. The relevance and importance of this individual’s activities in contributing to quality and safety is the development, implementation and enforcement of the Food Safety and Quality requirements for plant operations to support a Food Safety and Quality Culture. This role will primarily support Quality Assurance functions however it may provide additional support to R&D.

Job Duties

Provide technical support to all departments for relevant documents and requested information (product specifications, shelf life data, customer requests, inquiries, complaints);
Develop customer certificates of analysis (COA) for finished products;
Conduct all aspects of ingredient and packaging receiving (COA review, in-plant sampling and testing, processing of samples for external analysis);
Conduct scheduled and random inspections and audits of the facility;
Conduct product label compliance reviews of new and updated;
Provide feedback to operators on QA standards and requirements;
Follow-up on corrective and preventive action items from inspections and audits;
Conduct scheduled calibration functions for in-plant equipment (thermometers, scales, lab equipment);
Conduct regular record review for completion and QA trends;
Contribute to the Food Safety program by being an active member of the HACCP team;
Coordinate the documentation control program and the non-conforming products program;
Maintain a QA program for monitoring supplier quality, including audits, controls, and other qualifiers;
Conduct risk analyses, verification, validation activities, and formal design reviews, as applicable;
Promote and advocate quality achievement and performance improvement across the organization;
Support customer complaint investigations or investigate product issues;
Persuade staff to adopt and incorporate QA methods into their work;
Create and maintain QA control documentation;
Review and improve QA procedures in Natra and suppliers' factories, from the raw material stage through to the finished product;
Select, analyze and approve raw materials and other ingredients from suppliers;
Compile, check and approve product specifications and labelling;
Participate in educational and training opportunities applicable to the position;
Ensure ongoing compliance with local, national, and international standards and legislation, address issues of safety and quality.

Adhere to all prescribed Regulatory and Company requirements for Occupational Health, Safety and Environment, Food Safety and Quality Systems, HACCP, Sanitation and GMP’s

Qualifications

Minimum 3+ years of direct work experience within the food, confectionary or consumer packaged goods manufacturing industry, QA systems, regulations for Canada, USA and Mexico, if possible, guidelines, and associated standards
Post-secondary education: BSc (Chemistry, Food Science, Agricultural and Environmental Science) or a related discipline
Direct knowledge of various QA methodologies, requirements and audit standards (BRC, SQF, Kosher, Halal, Organic, non-GMO Project, RFA/UTZ)
General knowledge of food safety programs (HACCP, Environmental Pathogen Monitoring, Internal Auditing, Vendor Assessments)
Able to develop, review, and maintain metrics and quality KPIs

Requirements

Knowledge of regulatory labeling issues, food chemistry, microbiology, product formulation control and documentation, and statistical process control
Must possess excellent communication skills for liaising and communicating with vendors, customers, external authorities and internal departments
Practical experience with risk management, product testing, capability studies, and control plans
Highly motivated and self-directed capable of multi-tasking, and able to work with minimal supervision
Extremely detail-oriented and analytical, pro-active thinker
Able to interface directly with cross-functional teams
Ability to create and review technical documentation, including project plans, test procedures, and design documents
Able to develop, review, and maintain metrics and quality audits
Demonstrated analytical, organizational and problem-solving abilities
High level of proficiency with Microsoft Office productivity suite
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
Able to build and maintain lasting relationships with other departments, key business partners, and government agencies
Strong work ethic and positive team attitude
Comfortable working in processing environment
Knowledge of Spanish or French (an asset)
Training and knowledge of Six Sigma techniques and Lean Manufacturing (an asset)
Experience and understanding of food manufacturing (an asset)
Highly motivated and self-directed, capable of multi-tasking
Ability to work under pressure with minimal supervision
Ability to implement changes to a system, when directed
Excellent written, documentation and verbal communication skills
Strong work ethic and positive team attitude
Ability to work independently, using sound judgement and under strict deadlines
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Experience with ERP Systems (Microsoft Dynamics preferable)

Diversity and Accessibility at Natra Chocolate America
Natra Chocolate America is committed to celebrating diversity and to creating a workplace culture that embraces individuality. At Natra Chocolate America we are also committed to creating a workplace free of barriers that is accessible to all. Where requested, and in consultation with the applicant regarding his/her individual accessibility needs, all reasonable accommodations will be made available to persons with disabilities to support full participation in our recruitment processes.
Natra Chocolate America is proud to be an equal opportunity organization and takes pride in our recruitment and hiring standards.
Please forward your resume and salary expectations directly to Kateryna Orlova, HR/H&S Administrative Assistant, kateryna.orlova@natra.com. Only those selected for an interview will be contacted. Thank-you for your interest in Natra Chocolate America
About Natra:
Spanish multinational Natra is today one of the leading companies in Europe specializing in chocolate products for the private label brand and other food companies, as well as in cocoa derivatives. Natra’s consumer goods division is responsible for the manufacturing of chocolate tablets, countlines, spreads and Belgian chocolates and specialties, which are commercialized mainly in Europe, with Germany, France, Belgium, Holland, Spain and United Kingdom as main markets. Similarly, the company is committed to its expansion into markets beyond Europe, with special focus placed in North America and China. Furthermore, via its industrial goods division, Natra provides cocoa-derived products (mainly cocoa powder and butter, and chocolate coatings) for the international food industry. The company currently has five specialized production centres in Spain, Belgium and France, as well as permanent commercial presence in Europe, United States and Asia. In addition to its main activity in the chocolate industry, Natra has a controlling stake in the Spanish multinational Natraceutical, which is specialized in the commercialization of natural nutritional supplements in Europe through its company Laboratories Forté Pharma.

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Quality Assurance Technician

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