Customer Service Representative

Salaried Position - Full-time, Permanent

Purpose of Position:

• To be the customer service contact person in the coordination, set up and implementation for a wide variety of products. Work directly with customers to understand and interpret customer needs and product details.

Result Areas of the Position:

• To improve Sterling’s position relative to the ‘8 competitive factors’
  • Price
  • Profit margin potential for reseller
  • Quality of Design
  • Quality of Manufacturing
  • On Time Performance /product delivery/phone calls returned/product quotes
  • Lead Time/Turnaround
  • Features and Services (value added non product contributions)
  • Sales / Marketing / Brand Name / Reputation
• Acting on action plans to meet goals.
• Ensure ISO 9001 quality control compliance and documentation

Qualifications:

• Ability to work with minimum supervision
• Proficient in Microsoft Office programs – with emphasis on Outlook, Excel, and Word
• Exceptional organizational and follow through skills
• Very detail and task oriented
• Effective communication and interpersonal skills with good writing skills
• Self-motivated
• Ability to function well in a fast paced multi-task environment; thrive on challenges
• Prompt reliable attendance, professional appearance
• Team player

Key Accountabilities:

• Key point of contact for internal and external clients
• Activities involve coordinating information, samples, proofs and pricing by email, phone, occasional in person meetings and walk in clients
• Entering orders. Invoicing as required
• Informal and formal quote preparation. Assist with special proposals
• Ensuring effective communication between clients and all internal Sterling stakeholders
• Understand and maintain product information, pricing, and production details by Customer and Product
• Ensuring all quotes (internal/external) contain proper margin
• Assist in clearing monthly open order reports
• Comply with companies processes and procedures
• Other duties or projects as assigned

Job Types: Full-time, Permanent

Schedule:

• 8:30am - 5:00pm 
• Monday to Friday

COVID-19 considerations:
All team members are required to be onsite and double vaccinated

Work Location: In person