IT Operations and Project Manager

by Masco Canada Limited

Position Type: Full-time
Location: St Thomas, ON
Date Posted: Apr 14, 2021
Masco Canada Limited

Job Description

IT Operations and Project Manager

Job Description


Location: St. Thomas or Mississauga, ON


Come build the future with us! We are looking for a dynamic IT manager who is passionate about making difference helping us to manage a market leading product portfolio that consumers love.


Reporting to Director Customer Solutions and Information Systems, you will join our diverse and rapidly developing team. We are looking for a great teammate with strong IT technical and project management skills, innovative ideas, superb communication skills, and a drive to win. 


In a role of  IT Operations and Project Manager you will: 1) lead all aspects of IT projects prioritization and gate management process governance to ensure all approved project requirements are on schedule and on track delivered by respective teams.  2) Provide governance over the Masco Canada Technical computer systems infrastructure and manage the daily operations of the team.


What you will bring: 

  • 7+ years of post-degree IT Project Management / IT Operations experience

  • Passion for technology, desire to make meaningful contributions on a team with big inspirations  

  • Minimum Bachelor’s Degree in related field 

  • Proficient with Networking, Security, Computer Operations principles

  • Strong planning and problem solving, creative and critical thinking skills

  • Ability to analyze information and processes

  • Superb communication and interpersonal skills with comfort working across functions and with different levels of management

  • Standout colleague who is able to influence others within the business and functional teams

  • Ability to work under timelines within a very dynamic, fast-paced environment

  • Outstanding coaching skills


What you will do: 

  • Work closely with Executive Leadership Team to lead projects prioritization process

  • For projects assigned, lead multi-functional teams to achieve project requirements, deadlines and schedules, identify and resolve project issues, prepare project status reports

  • Manage and supervise the IT Operations Team

  • Ensure that the systems environment is secure and operates to maintain maximum uptime and availability. 

  • Hiring, training, motivating, and evaluating IT Operations Staff Members

  • Provide oversight and governance over the Masco Canada Computer Systems Infrastructure, Security and Operations.

  • Develop and maintain policies and procedures related to the daily operations of the IT Department

  • Lead and execute the IT Service Management (ITSM) strategy

  • Build, deliver, and analyze performance metrics for IT Operations area; identify problem areas and take appropriate action. Ensure appropriate three shift systems support is operating effectively.

  • Ensure Software Compliance and Licensing.

  • Manage technical equipment/system life cycles. Identify and action support and replacement strategies.

  • Act as direct liaison with IT Compliance Audits.

  • Develop and deploy business continuity strategies. Provide oversight and governance with Security systems for Masco Canada.

  • Building and maintaining relationships with employees, other groups, Masco and vendors.

  • Be active on the vendors service front and be quick and accurate with communication.

  • Drive individual accountability for members of the IT Operations Team through leading by example

  • Where vital, assist in the re-engineering of business process on a project by project basis

  • Ensure adherence by team members of corporate and departmental policies and procedures

  • Design and implement strategies to empower the Team to achieve departmental goals


Who You Are: 

  • A collaborative teammate with strong influencing skills, who establishes relationships easily across various stakeholder groups in order to move initiatives forward 

  • Action oriented, comfortable taking calculated risks

  • Outcome focused, critical problem solver with the ability to analyze and visualize, to ensure continuous improvement across our entire organization 

  • A creative and adventurous leader with the ability to lead in an environment of change 

  • A difference maker!


Masco Canada (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Apply now