Position Overview/Primary Purpose:

This role is responsible for providing daily service delivery within the McCormick People Solutions (MPS) Center team for a designated customer group. Key focuses include reliable and highly engaging service for both internal and external customers. This role answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. As well as, answers employee inquiries across a range of simple to medium complexity, provides support to other team members and works collaboratively to solve problems. 

Responsibilities: 

• Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. 
• Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. 
• Accountable for ensuring an excellent customer experience, controls (including SOX) and compliance within the team assigned.
• Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services. 
• Training and onboarding of new team members.
• Engages in complex problem solving, can be a go-to for knowledge of process.

Required Qualifications:

• College Degree preferred but not required
• CHRL designation or working towards
• 1-2 years of managing projects or participating in project teams
• Attention to Detail, and engaging in collaborative work teams
• Experience within HR business function would be ideal
• Demonstrated experience in delivering services / providing advisory to others Preferred experience with multicultural and/or with remote customers
• French speaking preferred
• Benefits and leave management experience preferred

McCormick & Company is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.