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Field Service Representative

by General Dynamics Land Systems

Position Type: Full-time
Location: London, ON
Date Posted: Jun 21, 2022
General Dynamics Land Systems

Job Description

Field Service Representative 

Position Description:

Who We Are:

At General Dynamics Land Systems we put our Customers at the center of everything we do. Our commitment to protect and enable the people who serve drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

Key Job Elements:

  • Provide advice, guidance and technical assistance to internal and external customers on vehicle maintenance issues and repair procedures
  • Assist in the development of repair estimates
  • Conduct technical inspections and troubleshoot LAV systems
  • Conduct repairs, modifications and retrofits on LAV vehicles
  • Liaise with internal and external customers for resolution of data and technical problems
  • Monitor parts usage and report on any material issues
  • Prepare input for various management and log reports
  • Provide data to assist in monitoring and tracking project budgets and project status
  • Provide technical, test and repair support to customers at their sites when required
  • When required, act as lead repair technician, provide team leadership, instruct, monitor and inspect repairs of other technicians on site


Position Requirements:

Required Qualifications:

  • Truck, coach or automotive interprovincial certification or qualified military fire control systems technician, military electro optical repair technician or heavy equipment technician
  • Minimum 3-5 years experience in the operation and maintenance of armoured vehicles
  • Ability to drive a Fork Truck and operate Portable Cranes and other material handling equipment
  • Ability to read and interpret technical drawings and documentation
  • Must be able to meet Anthropometrical Size Restrictions for confined space
  • Possess a valid driver’s license and ability to qualify for DZ license
  • Strong communication, organization and prioritization skills
  • Experience working with teams and/or customers
  • Ability to work independently and take initiative
  • Must possess or be able to obtain a valid Canadian Firearms Restricted Possession and Acquisition License (PAL)
  • Ability to travel (50%) extensively domestic/international, for extended periods of time, including in areas of operational deployment with our customers

 Preferred Qualifications:

  • University degree or College diploma
  • Valid Secret level security clearance


General Dynamics Land Systems – Canada is an employment equity employer who values diversity and inclusion.  We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs.

It is a requirement that General Dynamics Land Systems - Canada be registered with the Canadian Controlled Goods Program and that all of its workforce be security assessed.  As such, successful applicants must meet all applicable security requirements, including, but not limited to, the ability to obtain and maintain a Canadian government security clearance to secret level.

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