Customer, Production Coordinator

Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers. We are looking for a Customer Production Coordinator in London, ON.

Reporting to the CSR Manager, this individual will act as a liaison between customers and the production team – providing administrative support.

Working Environment:

This position will be 100% on site at our facility in London, Ontario and work the Day shift from 7:00AM to 4:00PM Monday to Friday.

We offer:

• Excellent growth and advancement opportunities.
• Clean and safe work environment.
• Company provided PPE and shoe allowances.
• On the job training.
• Growth opportunities.
• Company social events.
• Competitive compensation package.
• Benefit package.
• Generous RRSP program.
• Employee and Family Assistance Program.
• Potential for annual bonus.
• Starting salary from $50K.

Job Responsibilities:

• Maintains customer records by updating account information.
• Receives and creates customer orders by gathering, analyzing, and inputting data into the Company’s Visual ERP system.
• Read, analyze and organize customers Bill of Materials and drawings.
• Prepares purchase requisitions for purchased components.
• Works closely with the Planning team to obtain manufacturing due dates and prepares product work orders.
• Work with Production Supervisors, Lead Hands and Shipping department to ensure customer needs are met.
• Monitor and advise customers of order status, delivery times and shipping status.
• Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
• Ensure output meets quality standards.
• Additional duties as assigned within your department.

Qualified Candidates will have:

• 2-3 years of customer service experience
• Diploma in Engineering or business-related fields are an asset.
• The ability to read blueprints is required.
• Production knowledge and computer savvy.
• Previous experience with ERP systems is an asset.
• Intermediate-to-advance Microsoft Excel & Word skills.
• Attention to detail, accuracy and time management.
• A proactive individual with the ability to solve problems.
• Ability to work independently as well as a dynamic team setting.
• Reliable transportation to and from work.
• English written & verbal communication skills.

Canduct is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential.  Canduct is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.