VP, IT Operations & Service Delivery

Date: 13 Sep 2024

Location: HUNT VALLEY, MD, US, 21031 LONDON, ON, CA, N6A 4Z2 HADDENHAM, GB, HP17 8LB

Company: McCormick & Company

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a VP, IT Operations & Service Delivery to join our team. This role can be based at our ofices in either Hunt Valley, MD, London, ONT Canada, or Haddenham, UK. The position is eligible to participate in our hybrid work program (50% onsite, 50% remote per month). 

What We Bring To The Table:

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

• Competitive compensation

• Career growth opportunities

• Flexibility and Support for Diverse Life Stages and Choices

• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)

• Wellbeing programs including Physical, Mental and Financial wellness

• Tuition assistance

POSITION OVERVIEW:

The Vice President, IT Operations & Service Delivery to lead our global IT operations and ensure the seamless delivery of IT services. This senior leadership role will oversee application service delivery, IT infrastructure, operations, service management, and support functions, ensuring alignment with business goals and driving operational excellence. The VP is accountable for the relationship and performance of application and infrastructure managed services partners, manage a financial scope with direct control of a $20 million capital budget and influence over $100 million+ in operational spend. The successful candidate will lead a team of 8 direct reports and 40+ IT service delivery professionals in an organization of 14,000+ end users.

RESPONSIBILTIES:

• Develop and implement the IT operations and service delivery strategy in alignment with McCormick’s business objectives. Provide strategic direction for McCormick’s corporate IT systems, with a focus on performance, security, scalability, and cost-effectiveness.
• Lead and transform and mentor a global team of IT leaders, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee the management of Application support & delivery, integrations and  IT infrastructure, including data centers, networks, servers, and cloud services.
• Guide a team of senior leaders in managing and delivering IT projects and initiatives that span architecture, implementation, maintenance, and improvement, all while adhering to clear expectations, objectives, budgets, and metrics.
• Maintain executive ownership of Managed Service Providers, ensuring the effective delivery of outsourced services and solutions.
• Manage the execution of IT service delivery processes, including incident management, problem management, change management, and service request fulfillment.
• Guide senior leaders in driving continuous improvement in service delivery through regular review and optimization of processes and tools.
• Collaborate with senior internal stakeholders, including functional and regional business units to understand and address their needs and priorities.
• Build and maintain strong relationships with external vendors, ensuring effective delivery of outsourced services and solutions.
• Develop and manage the IT operations and service delivery budget, ensuring the cost-effective use of resources.
• Ensure compliance with regulatory requirements, industry standards, and internal policies, developing and implementing disaster recovery and business continuity plans to mitigate risks and ensure resilience.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Information Technology, Computer Science, Business or a related field.
• Minimum of 10 years of experience in IT operations and service delivery, with at least 5 years in a senior leadership role.
• Proven track record of managing large-scale IT infrastructure and service delivery in a global organization.
• Proven experience forming, leading, developing and coaching direct and cross functional high performing teams to deliver short and long-term strategies, grow industry /process /business skills and build a robust talent pipeline
• Experience in formation of multi-million dollar operating and capital budgets. Ability to perform reviews of financial analysis and understand implications to broader McCormick financial statements.
• Experience working in global, multicultural environments which require cultural awareness
• Strong knowledge of ITIL or similar service management frameworks.
• Excellent leadership, communication, and interpersonal skills
• Ability to think strategically and drive innovation and change
• Strong financial acumen and experience managing budgets
• Experience in the food industry or a similar sector is a plus

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. 

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