IT Admin Assistant

About Us:

Created by the fusion of exceptional design, superior quartz quality and cutting-edge technology, HanStone weaves together intriguing patterns and colours inspired by the diverse Canadian landscape. The new go-to choice of designers, architects and homeowners from coast to coast, HanStone Quartz is the next generation of stone surfaces. In commercial or residential applications, fabricators (the craftsmen of the industry) will transform your design into reality! Stunning feature walls, elegant fireplaces, dazzling shower walls, floors and spectacular kitchens.

Our team is highly skilled, technologically focussed and proud to be Ontario’s only manufacturer of quartz surfaces with a state of the art facility in London, Ontario.

About the Job:

We are currently seeking an IT Administrator Assistant for our local manufacturing facility. This position will assist the IT Specialist supporting all departments throughout the office across Canada and plant facility.

Responsibilities:

• Assist with technical support software and hardware in a timely manner.
• Windows Server and related enterprise applications (Exchange, network, anti-spam & anti-virus, Cyber Awareness training, etc.).
• Maintain MS 365, Azure, SAP/ERP, Veeam, VMWare, firewalls, Access Point, security system, etc. to technical support.
• Experience with network security devices and support firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc.
• Respond to user issues via phone, email and remote tools in a timely manner.
• Ensuring all the company’s technical needs are being met.
• Establish good relationships with all departments and users.
• Manage and conduct daily backups and related operations.
• Install and configure hardware and software components to ensure usability.
• Troubleshoot hardware and software issues.
• Repair/replace/configure/Upgrade/patch user systems to enable compatible software on all computing devices.
• Management of the IT hardware and software inventory along with licensing information.
• Ensure and monitor the cyber security system and provide the cyber security training to ensure security at the user level.
• Other duties as required by the Company.

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Qualifications:

• Post-Secondary Diploma in Computer Systems.
• Excellent written and verbal skills communication skills.
• Asset in speaking Korean.
• Flexibility to work a variety of shifts with minimal notice.
• Available to work overtime as required.
• Hands on experience with diagnosing and resolving basic technical issues.
• Excellent communication and interpersonal skills.
• Customer-oriented and patient.
• Familiar with a Windows OS, MS 365, SAP/ERP, Cyber security, and Network knowledge.
• Ability to troubleshoot various digital devices, computer servers, software, smart phone, network, AP, Firewall, DNS, etc
• Excellent time management skills.
• Highly organized and Service oriented.
• Excellent solving problem skills.
• Detail oriented.

Working Conditions:

· This position may require extended work hours.

· This position may require work in hot and cold temperatures and exposure to dust, dirt, fumes, noise.

What we offer:

· Benefits on the first day.

· Company matching RRSP plan.

· Personal Time Off.

· Referral Bonus of $500.

· Yearly company clothing allowance.

· Gifts for Family Day, Birthday, Wedding, Work Anniversary and Christmas.

We thank all candidates for their interest; however only those selected for the interview process will be contacted.

Accommodations for disabilities in relation to the job selection process are available upon request.

Job Types: Full-time, Permanent

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Employee stock purchase plan
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work remotely:

• No