Customer Support Services Supervisor - RRP Program

Key Job Elements:

• Maintain safe work practices
• Manages Customer expectations, evaluates, and determines requirements
• Responsible for Repair Team leadership and ensuring achievement of Safety, Schedule and Quality deliverables
• Prepare estimates of work using the Bid and Proposal process, and support contract negotiations
• Responsible for the application of ISO procedures and standard templates for processes, metrics and lessons learned from previous programs
• Schedule, measure and assign work to individuals and teams
• Promote and develop business opportunities by establishing and maintaining regular interface with Customers, business partners and suppliers
• Develop and maintain Career Path and Professional/Technical development plans, and Success Factors for direct reports
• Provide daily, weekly and monthly status or performance reports
• Manage issue resolution
• Communicate workshop and other tasking operational priorities and requirements across multiple internal functional departments
• Monitor and when required, be the lead repair technician, provide team leadership, instruct, and inspect repairs of other technicians on site

Required Qualifications:

• University Degree or College Diploma
• 3-5 years experience in a manufacturing environment
• Demonstrated organizational, analytical and decision making skills
• Capable of meeting physical demands of the job and Anthropometric Size Requirements for confined space
• Job requires the applicant to be able to work shift and/or altered work weeks if necessary
• Possess a valid Driver’s License and ability to Travel for either short or extended periods of time
• Able to drive a Fork Truck and operate Portable Cranes and other material handling equipment
• Strong oral and written communication skills
• Advanced MS Office skills
• Ability to travel (5% Canadian, 5% US & Int'l) and possess/be able to acquire and maintain a valid passport
• Must be able to meet Anthropometrical Size Restrictions for confined workspace

Preferred Qualifications:

• Previous supervisory experience

Previous LAV assembly/weld repair experience with GDLS products

General Dynamics Land Systems–Canada is committed to providing all persons with equal opportunity and access to all aspects of the employment process. We welcome and encourage applications from women, members of racialized groups/visible minorities, Indigenous Persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or expression.

If you require an accommodation to assist you with any aspect of the hiring process, we will work with you to meet your needs. Contact [email protected] if you need accommodation.

It is a requirement that General Dynamics Land Systems-Canada be registered with the Canadian Controlled Goods Program and that all of its workforce be security assessed. As such, successful applicants must meet all applicable security requirements, including, but not limited to, the ability to obtain and maintain a Canadian government security clearance to secret level.