Technical Support Specialist

Join us in Advancing the Environmental Global Impact within the Rail Industry
For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

What You’ll be Doing
Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer's needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one.

We are seeking a highly motivated and skilled Technical Support Specialist to join our team in the exciting and rapidly growing field of IoT (Internet of Things). As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible experience with our products and services.

If you are a self-starter with a passion for technology and enjoy solving complex technical problems, we want to hear from you. Join our team and be part of a dynamic and innovative company at the forefront of IoT technology.

Responsibilities

• Provide technical and administrative support to internal and external customers via phone, ticketing systems, email, or chat, troubleshooting and resolving issues related to IoT product and services
• Work closely with cross-functional teams to ensure timely resolution of customer issues
• Conduct product testing and analysis to identify and troubleshoot technical issues
• Manage and execute fleet health reports, including issue identification and resolution.
• Document customer interactions, issues resolution, and product defects using a customer relationship
• Collaborate with the product development and product management team to provide feedback on the product functionality, usability and
  performance
• Stay up-to-date with industry trends and emerging technologies related to IoT products and services
• Travel to site to assist with installs and gather information

Who Are You?

• Bachelor’s degree in Computer Systems, Electrical Engineering or related field
• 2+ years of experience in technical support or related fields
• In possession of, or eligible to receive a valid TN Visa to travel to the United States. 

Nice to have:

• Knowledge of IoT technology and related protocols (eg. MQTT, CoAP, RESTfull APIs)
• Experience with Linux operating systems, networking concepts and cloud platforms
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team environment and manage multiple priorities simultaneously
• Customer-focused mindset with a passion for delivering exceptional customer service
• Potential ability to travel <5%

Please apply even if you don’t qualify for all responsibilities or skills.

Why Choose ZTR?

ZTR is all about our people. That is why we value Diversity, Equity and Inclusion (DEI) within our organization. DEI is essential to our goal of creating a great place to work. We are committed to building a representative workforce and committed to equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 
We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.


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