Sales and Customer Relationship Representative

Sales and Customer Relationship Representative

About Us: Established in 1988, Parmerit is a leader in custom machining, fabrication, and automation. Parmerit works with the latest technology to design and fabricate automated systems and parts for a diverse client base across a variety of industries, including pharmaceutical, aerospace, and defense. Through the past 30 years, we have been dedicated to being an elite supplier of service, quality, and technical expertise.

We value passionate and highly motivated team members who want to make a difference. We pride ourselves on our culture of working as a team to find innovative solutions, relentlessly pursuing excellence, and taking on challenging assignments.

At Parmerit, our goal is to be a partner in business, and to help our customers realize increased value through our products and services. We aim to serve our customers with passion and pride. We are growing our business and are looking for team members who desire to join in this challenge. If you are a passionate about the future and have the drive to succeed, send us your resume.

We look forward to growing with you!

Role Purpose:      The Sales and Customer Relations Representative will take charge of developing business solutions to increase revenue. They will own the customer experience and ensure we are constantly improving to help our customers win. They will manage current customer accounts, provide insight to the organization on new products and market opportunities, and ensure consistent year over year revenue growth.

Reports To:           General Manager

This is a key role in Parmerit’s growth strategy and requires the right person with the potential to grow, the motivation to excel, and the right qualifications / experience.

Duties and Responsibilities:

• Develop and manage exceptional relationships with our customers
• Increase customer base and market penetration for the Machining, Automation, and Systems business
• Work with Leadership to develop and support growth strategies and plans
• Identify and map business strengths and customer needs
• Generate leads and reach out to prospective customers
• Identify innovative ideas by researching industry and related events, publications, and announcements
• Qualify new business prospects and build an active, high potential prospect list
• Build and foster a network of referrals to create new opportunities for revenue growth
• Make recommendations to leadership regarding improvements to our service model
• Prepare and present quarterly goals and forecasts for future projects
• Ensure the company maintains a high profile and professional image through active participation in industry association
• Maintain in depth knowledge of business/products to educate and advise customers
• Participate in corporate marketing activities, such as conferences, trade shows and open house events
• Facilitate regular sales, opportunity management meetings
• Ensure Sales KPI’s are met

Key Competencies and Behaviours:

• A Professional approach and someone who is passionate about Parmerit values and culture
• Delivers Business Results:
  • Goal-oriented, organized team player
  • Able to multi-task, prioritize, and manage time effectively
  • Desire, determination, and aspires to be the best
  • Eager to expand the company with new sales, clients, and territories
  • Creative problem solver who thrives when presented with a challenge
  • Takes ownership and drives initiatives
  • Passion for a better way, brings energy to the task
  • Proven ability to negotiate and conflict resolution skills
• Inspires Internally And Externally:
  • Open and engaging approach that engages people and our customers
  • High level communication skills and adept at speaking at different levels
  • Collaborates and works across boundaries
  • Is “real” and relatable, humble
  • Works for the best of the customer and company
  • Coaches and mentors team members
• Develops Business Strategy:
  • Thinks beyond the current state, sees around corners
  • Demonstrates complex analytical and conceptual thinking
  • System level or end to end level thinking
• Develops Insights and Competitive Advantage:
  • Exceptional market and customer insight
  • Data driven with an analytical mind
  • Develops deep understanding of customers and their needs
  • Develops a deep understanding of the market/market trends and uses this to keep ahead of the curve

Qualifications & Experience:

• Business Development or Marketing degree
  • Postsecondary degree or diploma in business, marketing, economics will be considered
• 3-5 years of sales experience
  • Closing, prospecting, sales planning, selling to customer needs, territory management skills
  • Motivational skills
  • Presentation skills
  • Negotiation skills
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• MBA – optional