Service Coordinator

Are you…

Interested in working for an international and diverse company?

Interested in working for a company that is dedicated to sustainability?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

Take a moment to watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c)

We offer:

• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• Company match pension plan
• RRSP options

The Service Coordinator is responsible for helping our customers meet their water quality objectives by guiding them through the equipment installation process and managing the startup activities required to achieve a sustainable solution. This role will support customers in the form of scheduling and providing needed service documentation to field technicians, continuous status communication to customers and field technicians during each stage of the installation projects.

This position is part of the Service Department located in London, ON and will be Hybrid.

The essential responsibilities of the job include:

• Cultivate key customer relationships to interpret their needs and requirements
• Develop plans for a service technician visiting customer sites; Ensure scope of work, parts, tools, and resources are arranged to enable a successful customer experience  
• Support Project Managers by assisting with the review of installation documents and pictures and present solutions as required, to ensure site readiness for service technicians
• Manage all Field Technician’s schedules to ensure alignment with customer needs.
• Active part in driving continuous improvement to technical documents and field related processes.

The essential requirements of the job include:

• 1-3 Years of industry experience or customer service experience
• Experience with schedule coordination  
• Experience working with cross-functional teams such as Engineering, Sales and Operations to help resolve site specific difficulties
• Strong attention to detail skills
• Strong written and verbal communication skills
• Strong organizational and multitasking skills

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies (www.trojantechnologies.com), we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.